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Lucas Tire and Auto

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3501 N Western Ave
Chicago, IL 60618

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(773) 528-2470
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Lucas Tire and Auto - Chicago, IL
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Reviews
( 82 )
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( 2 )

Best

Lucas tire staff is professional an friendly. Love the Sunday hours. All in all, a very pleasant experience.

Worst

On a scale of 1-10 for customer service, they are a solid 0. The lady at the counter has some issues and is just plain rude. Went there to get a TPMS sensor installed. Got a quot...

Excellent! 5/13/2010

Excaellent! Ecaellent! Excellent! We have been brining our cars for years and no complaints. more

Provides excellent service! 5/5/2010

I am a long-time customer. Lucas always provides excellent service. more

Very helpful 4/22/2010

When I came in with 4 slashed tires, you were very helpful in locating 4 used tires that I could put on the car at minimal cost. more

Loyal customer 4/8/2010

I first became a customer of Lucas tire in the mid-90's and have been a loyal customer ever since. They provide great service at a great value more

Takes the time to explain 3/31/2010

It's important to trust the people that service your car. The good people at Lucas Tire and Auto, are always friendly, take the time to explain what you need to know, and I trust them completely. more

Dependable service department 3/31/2010

I can count on the service department to remind me of any needed fluid changes. They also help check my tires for wear, when I come in for an oil change. more

Impressed! 2/25/2010

very impressed with the knowledge.good service Joe more

Honesty and Integrity! 2/25/2010

honesty and integrity!! 5 star quality service Matt more

I can count on them!!! 2/18/2010

I can count on the service department to remind me of any needed fluid changes. They also help check my tires for wear, when I come in for an oil change.? more

Good and timely service 2/3/2010

My experience has been excellent. Good and timely service provided. The personnel is courteous and honest. Problems and cost are explained prior to doing the job. They e-mail about service and special offers. They keep a history of the service provided according to manual. It's encouraging to have someone dependable that can be trusted. Teresa B more

A+ Service!! 1/28/2010

I have been going to Lucas Tires for almost 4 years now. They have always done right by me. They have taken care of more than one car of mine and have always been great. Once nice thing about the shop is that after they see you a couple of times, they get to know you. There aren't too many places these days that try to actually get to know you. I don't know what these other reviews are referring to. I come from a small town where your shop you take your car to knows a lot about you and your car (and they remember what kind of work they did to your car in the past). I lived in the city for several years before I stumbled upon Lucas Tire. I have never had a problem and even if I had a question about anything, their first response was to bring the car in so they could look at it free of charge. They do a great job of explaining what is going on with your car and why it needs a particular repair. Sometimes I have waited for a vehicle and they were so busy, they forgot to give me an update on it as it was being worked on. I suppose any business that is really busy gets like that once in a while. I have been hosed by lots of car places in the past but not these guys. I have had several friends get their cars done there as well and none of them have had problems either. I give them an A+!!!! -Alex more

Always getting the best prices 1/27/2010

Every time I've bought my car in to be serviced, I feel as if I'm getting the best prices for the job being performed. I also like how Lucas Tires proactively seeks my business by mailing out coupons or sending e-mail offers. Jeff more

Great!! 1/20/2010

Great job! 5 star service!! From Caroline J more

They stand behind the job!!! 1/5/2010

I always have a great experience - I have an understanding of the work that needs to be done before it starts and all work that is completed has been of the highest quality. They stand behind the job that they do and that is what sets them apart from any dealership experience that I have had. Sandra R more

the best car buying experience! 12/30/2009

I would say out of all the car experiences I have ever had, Lucas Tires was the best. When I walked in the door I was welcome in right away with a friendly, "Hello!" and a, "How can we help you today?" Now I realize that most people have to do that for good business, but there was something different about them. I walked in asked for a set of new tires for my car, and the owner instantaneously gave me prices ranging all over, with all different brands. Now I had been doing research previous to coming in, and I noticed the tires he told me were more expensive than what I had previously found. I showed him the webpage I had printed, and he met that price no questions asked. I would overall rate my experience at Lucas Tires one of the best car shop stops I have ever made. I would suggest this to anyone who is looking for some tires.? more

This shop is Excellent 12/16/2009

I find it hard to understand why people can't realize good workmanship takes time, & as busy as this shop is there is going to be times things don't work like a swiss watch. Relax, This shop does excellent work & has been in business since 1981 owned by the same family. Repair work doesn't happen with a snap of your fingers, a rushed job can have problems. Realize its your car & no one wants you broke down & waiting to be towed in for repair. I have always found the staff to be friendly,helpful and willing to keep customes happy. If you need your car fixed right, maybe a tire or two give this shop a try. Rich & his staff are ready & willing to make sure your car is fixed right & your happy once the repair is completed. Signed a happy customer !!!! From G.H more

Melissa 12/9/2009

Nice people seems to care. Seems like an little shop with customer service not like a franchise whos just cares about themselves. more

From a satisfied customer 12/3/2009

All of the service that was done on the car was easy to schedule for, quickly and correctly completed and at a good price. I will continue to use this shop for all appropriate work on my car. I also recommend it to all my friends. more

From J.Cook 11/24/2009

Always quick and love the coupons that get sent out. more

From Alane M 11/19/2009

I have had amazing experiences at Lucas Tire. I am always treated so kindly, the staff is personable, helpful and knowledgable. Rich will go out of his way to ensure that every customer is completly taken care of. Since my first trip to Lucas I have never taken my car anywhere else, and never will.? more
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Find a Local Service center that offers Quality Automotive Parts, Service and Repairs.

Editorial
  • Auto shop performs brake alignments, engine repairs, tire rotations and other crucial services for automobiles.

  • 12/18/2006 Provided by Citysearch
Additional information
  • Hours: Mon:8:30AM-7:30PM Tue:8:30AM-6:00PM Wed:8:30AM-6:00PM Thu:8:30AM-7:30PM Fri:8:30AM-6:00PM Sat:9:00AM-5:00PM Sun:9:00AM-4:00PM
  • Payments: Visa, Master Card
  • Neighborhoods: Roscoe Village, North Side
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