Lorraine Taxi

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15100 W Warren Ave
Dearborn, MI 48126

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(313) 582-6900
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Lorraine Taxi - Dearborn, MI
Lorraine Taxi - Dearborn, MI
Lorraine Taxi - Dearborn, MI
Lorraine Taxi - Dearborn, MI
Lorraine Taxi - Dearborn, MI
Reviews
( 5 )
( 0 )
( 1 )
( 1 )
( 5 )

Best

What I don't understand when people write there review they never start with the truth.YOU WILL WAIT EVERY WHERE YOU GO> IT NEXT WERE EVER YOU GO.When you stand in line to get fre...

Worst

Dispatcher was very rude. I told him I needed a cab at a location between 12:15 and 12:20...instead of just putting the time he yelled ""WELL WHICH ONE IS IT!!!""...I have never o...

Editorial review from Citysearch 1/13/2014

This company is the worst ever!! If u have to be somewhere in a hurry call another company!! They lie & are 100% UNRELIABLE!!! Had it not been for a private party helping me I would have definitely missed my flight!! Lorraine Taxi needs an overhaul bad!! I travel a lot all over the world & I've never seen a worse service!!! more
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Editorial review from Citysearch 10/12/2012

My sister works for a cab company and she told me that after 30 minutes they cancel the request if the customer doesn't call back. Just to make sure that the drivers know you are still waiting. Call back at 20 minutes to remind them, but don't call too often because the dispatchers can only do so much. more
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SOMETIME YOU HAVE TO WAIT 3/13/2012

What I don't understand when people write there review they never start with the truth.YOU WILL WAIT EVERY WHERE YOU GO> IT NEXT WERE EVER YOU GO.When you stand in line to get free things you wait, you got to the airport to board the plane you wait.All I am saying is sometime you have to wait and it is not always the person who answer the phone who is at fault, some time you have to wait more
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GREAT 2/4/2012

My driver was so amazing. Making conversation, a warm car and everything else you need with a taxi driver. Very kind. more
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shady taxi service 10/1/2011

Ride from The Henry Ford to downtown Detroit took 50% longer with a 50% greater fare than on way down. Also had to ask driver to turn on meter. Following the map, clearly took the long, long way. Shady service more
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Rude + Bad +Rude = don't ever use 2/8/2011

Bad Bad Bad Bad Don't ever use this Cab company the lady on the phone was really rude .. the taxi was late 50 mints i missed my train the taxi driver sounds really drunk and wasted .. he was rude he kept looking at me made me feel really uncomfortable i just wanted to get my stop safely .. and when i got out he i paid him .. and he asked me for my phone number !!! i really don't know what the kind of sick workers are working in that company DONT USE IT RUDE RUDE RUDE more
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Very unprofessional 1/11/2011

I called Lorraine Cab company at noon, the neighborhood I live in is not the easiest to find so I made sure I told them they city in which I live. Needless to say after 30 minutes no one showed. So I called again and repeated the information. Waited another 30 minutes still no cab. I made one final attempt at a little after 1. The dispatcher was so rude to me. I explained to her that I called over an hour ago and before I could finish she yelled ""No ones in the are"" and hung up. I will be reporting her. more
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lorraine cab co. 12/18/2010

I HAD CALLED LORRAINE CAB, CAUSE I HAD A FLAT TIRE AND NEEDED TO GET TO MY DESTINATION. THEY WERE VERY NICE TO ME AS A CUSTOMER ON THE PHONE. THE CAB HAD ARRIVED TO MY HOUSE WITHIN 20 MINUTES. THE DRIVER WAS VERY NICE AND POLITE TO ME. I WILL ONLY USE LORRAINE CAB FROM HERE ON OUT WHEN I NEED A CAB TO PICK ME UP..... ALL AROUND A GOOD CAB COMPANY, AND VERY FRIENDLY AND POLITE PEOPLE TO TALK TO. I RECOMEND LORRAINE CAB TO EVERYONE..... REMEMBER BEING PATIENT AND POLITE IS THE KEY.. more
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happy 5/8/2009

i had left my wallet in the cab, the phone operator stacey went to as far extent of calling my auto insurance company to track me down to get me my phone back. i was flabergasted on how she went so far to get me my property back. Pros: great company more
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Completely unreliable. Horrible dispatch. Lack of communication between drivers / dispatch. 7/12/2008

Missed my flight due to the cab being late by ~40 minutes. I made a call for a cab approximately 45 minutes before the pick up time and got a confirmation. At requested pick up time, cab never showed up. 10 minutes later, I called dispatch and was told that cab is on its way and will be at my home ""less than 5 minutes"". 10 minutes later, I called again - once again told ""less than 5 minutes"", in an increasingly irritated and rude manner. Cab finally showed up ~40 minutes late. The driver told me that he only got the call approximately 10 minutes before he arrived; i.e., he got the call 30 minutes AFTER the initial and confirmed pick-up time. End result - missed flight. I will be staying away from Lorraine from now on. more
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Dispatcher needs Discipline 10/28/2007

Dispatcher was very rude. I told him I needed a cab at a location between 12:15 and 12:20...instead of just putting the time he yelled ""WELL WHICH ONE IS IT!!!""...I have never ordered a taxi so I didn't know that a five minute difference would make somebody so mad as to yell at a customer... then just like the other complaints said...HE HUNG UP ON ME!!! more
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cab service, customer service 9/14/2007

I called Lorraine Cab Co one day, I spoke to a dispatcher by the name of Staci, she was incredibly friendly and a tremendous help. She completely went out of her way to get me a cab for my daughter as quickly as possible. See, I am in Colorado and at that moment my daughter was stuck at the hospital with no money, no purse, nothing. It is not customary for a cab service to provide a service with their payment sitting in Colorado. Stacy pulled out all the stops to arrange for my daughter to safely be picked up. In appreciation, I write this review to accredit Lorraine Cab Co's customer service and to annouce the outstanding care and consideration that Stacy showed during a time of need. Thank You Stacy. more
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Good Ride Bad Dispatch 7/29/2006

The taxi driver was very nice and on time. We got to our destination in a timely manner. The only problem I had was when I called to get the taxi and gave my address to be picked up from the operator told me that my address did not exist and that it was not possible. He the proceded to not confirm my pick up and hang up on me! I called him back and told him he was extremely rude and could take my business elsewhere. He then told me it was confirmed and told me he said this the last time we talked, but all I remember is getting hung up on. So if you don't mind being called crazy and a liar the ride was nice. Pros: Our Driver Cons: The operator who took my call was rude. more
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Extremely poor service 8/29/2005

Definitely do not use if you have an airline trip to make. You can forget it. Follow up calls yield no information either. Pros: None, None, None Cons: Pathetic, Terrible, Not recommended more
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