Livonia Auto Lab - 5 Mile

I run a nonprofit that provides transportation for patients fighting ALS to and from their homes to any one of our four partner multidisciplinary clinics across the state. We need our donated wheelchair accessible vehicle to be extremely reliable and road-worthy. We also manage our funds very carefully so we were looking to have the vehicle serviced at a place that we could trust but also had reasonable prices. We trusted AUTOLAB and owner Gary with getting our vehicle road worthy in November 2011 and keeping it patient ready ever since. Five months on the road and we?ve provided transportation for over 50 patients, delivery of equipment to over 100 families and traveled over 15,000 miles all over MI. It wanted to say ?thank you? for a service that seems like a small thing but results in such an enormous difference to our families. more

I have been taking my 3 cars to this Auto-Lab on 5 Mile since Spring of 2011. I first brought in a 1999 Suburban that was having electrical trouble for 8 months. Another shop associated with a car dealer tried to solve this problem at least 5 times. I finally brought it to Auto-Lab where the problem was finally solved in one day, in one visit. I was excited to have the problem solved by professionals at Auto-Lab 5 Mile. My 2001 Lincoln lost power one day, I was able to drive to Auto-Lab 5 Mile in second gear. It was a faulty transmission. This car has 180,000 miles on it and is as good as new. I am a happy customer. more

My rating was so bad no one has the guts to print it. more

My car kept losing the charge on the battery. Bought a new battery from Pep Boys. Week later same problem. Went back to Pep Boys they gave me a new battery and said they checked and everything was working properly. Week later same thing. Took the car to Auto Lab 5 Mile in Livonia. They did diagnostics and said it was the computer module. $1100 repair. Had the repair done. Two days later same thing. Took it back and they said it was the iginition starter and wanted and additional $350 to fix. I said NO! I had to have it towed to Auto Lab and then they charged it up so I could drive it to Belle Tire (Westland). Auto Lab charged me $90 (around that) for the tow and charge. Belle Tire did the iginition starter for a little less more $100. They also said that the iginition starter was probably the problem in the first place. I will be reporting to the Attorney General also. Beware when it comes to electrical problems and going to Auto Lab !!!! more

I was overcharged $7 for an oil filter based on the type of car I had. Also, they claimed I needed more oil than necessary. In essence, they overcharged me $20.\r \r I will never go back. Pros: quick oil change Cons: price gouging more