Although I live in Puyallup, I was unable to find the size and quality of sheets I was searching for at the Puyallup store and after calling the Federal Way and speaking to Gil, I drove up there to retrieve the sheets I was looking for. When I got there he very appologetically met me at the door and explained that although he had told me there were two sets of sheets available at their store, someone had mixed up their stock and they really had only one set. He helped me search for another option and I actually realized that the sheets I had been searching for weren't really the best I could get. Gil made several trips to the back room to check inventories, searched other stores online for me and then tracked down a co-worker who was on break to answer questions regarding towels. He also suggested that I open an account which would earn me a 20% discount on everything I bought that day rather than just honoring my coupon FROM ANOTHER STORE which would give me 20% discount on one item. I was not a happy camper when I first found out they didn't have the sheets in stock as promised but by the time I left the store I wanted to build a shrine to honor Gil's patience and perserverence. I hope this store is paying attention and gives Gil a raise he so justly deserves! I will definitely go back to that store again!
Pros: Awesome customer service - again all five stars awarded to Gil of Federal Way Store!
Cons: Not as close/handy to my home as the Puyallup Store!
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