The office staff is the most unprofessional, disrespectful and out right confrontational staff I have ever seen. They misrepresent their services, access personal information without cause, and insult customers on a daily basis. Take my advice and take your business anywhere else. I called to ask if they were a provider for my insurance and was told they were. I went in to purchase glasses for my son and husband. Maria , who much to my dismay I found out was not only the manager but the owner, ignored my husband only to argue with him when he asked me if she spoke English. She insisted I give her my license and full ss number. I asked her why if my last 4digits were all she needed to access the information. She even tried to talk badly about him to me when he stepped away. After paying 300 after my insurance discount I asked for transitional lenses for my son and was told they don't cover that. I have never paid a penny for that so I called VSP to confirm the information. I was told they were not a provider and they had no idea why she required my social security number. I also found out I would have only paid for the frame difference and gotten transitions for free. When I went to the office the very next day to get a refund, Maria the owner was argumentative and insistent she was in network. I had to explain to her VSP had no listing for lens express. She is an out of network. I was lied to and I demanded every piece of paper with my social be returned to me. I had to call VSP and put her on the phone for them to tell her she was wrong. She then proceeded to tell me I needed a psychiatrist. I gathered witness information and threaded to sue her for insulting people. Armed with my cell phone I had been recording the entire exchange. It was clear that she misleads and mistreats customers and staff. I am writing this to warn people because she obviously has no regard for the people she services. I can only imagine how many others she has taken advantage of. I got all my paperwork and a full refund. I am also complaining to the BBB. I also plan to post this review on any possible websites to make sure people know to take their business elsewhere.
more