Lens Lab Express

Claim
marker

5917 Bergenline Avenue
West New York, NJ 07093

marker
1 (201) 861-0016
Incorrect info? Correct your listing
Managed by Uberall
Photos
Lens Lab Express - West New York, NJ
Lens Lab Express - West New York, NJ
Lens Lab Express - West New York, NJ
Lens Lab Express - West New York, NJ
Reviews

Editorial review from Citysearch 8/20/2013

The office staff is the most unprofessional, disrespectful and out right confrontational staff I have ever seen. They misrepresent their services, access personal information without cause, and insult customers on a daily basis. Take my advice and take your business anywhere else. I called to ask if they were a provider for my insurance and was told they were. I went in to purchase glasses for my son and husband. Maria , who much to my dismay I found out was not only the manager but the owner, ignored my husband only to argue with him when he asked me if she spoke English. She insisted I give her my license and full ss number. I asked her why if my last 4digits were all she needed to access the information. She even tried to talk badly about him to me when he stepped away. After paying 300 after my insurance discount I asked for transitional lenses for my son and was told they don't cover that. I have never paid a penny for that so I called VSP to confirm the information. I was told they were not a provider and they had no idea why she required my social security number. I also found out I would have only paid for the frame difference and gotten transitions for free. When I went to the office the very next day to get a refund, Maria the owner was argumentative and insistent she was in network. I had to explain to her VSP had no listing for lens express. She is an out of network. I was lied to and I demanded every piece of paper with my social be returned to me. I had to call VSP and put her on the phone for them to tell her she was wrong. She then proceeded to tell me I needed a psychiatrist. I gathered witness information and threaded to sue her for insulting people. Armed with my cell phone I had been recording the entire exchange. It was clear that she misleads and mistreats customers and staff. I am writing this to warn people because she obviously has no regard for the people she services. I can only imagine how many others she has taken advantage of. I got all my paperwork and a full refund. I am also complaining to the BBB. I also plan to post this review on any possible websites to make sure people know to take their business elsewhere. more

Editorial review from Citysearch 7/1/2013

Faulty eye exam, prescribed contacts that made my vision blurry and refused to give my money back more
< Previous 1 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021
Owner Message
  • We have been serving the West New York community with all of its vision needs for many years. At Lens Lab West NY, we strive to provide you with personalized eye care service in a relaxed and friendly environment. We value our patient relationships and our compassionate and experienced team of optometrist, opticians and frames specialists will cater to all of your vision needs.
    We carry a large selection of affordable eyeglass frames, designer frames and sunglasses. We will help you select the frames that best suit you based on your lifestyle and personality. We also offer a variety of contact lenses that can give you clear, comfortable vision. In addition, in order to help you obtain and maintain optical vision health, Dr.

Additional information
  • Hours: monday: 10:00AM-06:30PM, tuesday: 10:00AM-06:00PM, wednesday: 10:00AM-06:30PM, thursday: 10:00AM-06:30PM, friday: 10:00AM-06:30PM, saturday: 10:00AM-06:00PM, sunday: 12:00PM-05:00PM
badge