Larry H Miller Chrysler Jeep

About a month and a half ago I bought a 2005 Jeep Liberty from Colorado Chrysler Jeep Pre-Owned Center. I was a little leary of going into a dealership because I know that I have a couple problems with my credit. I brought my mother as a Co-Signer, just to help get my payment lower. When I got there, I explained to them my credit situation and they said that we should take a look at my credit, so they could tell us the best situation for us. They pulled my credit and although there were some problems, they assured me that we could find a SUV that would fit my wants and still hit my payment. Dave B, my salesman was straight forward and told me positives and negatives about each SUV. John Turney, the sales manager was involved the whole way and even showed me what payments would be based on different prices. I ended up driving 4 cars. I settled on a 2005 Jeep Liberty. Which was way more than I expected to get. The whole time, I thought that they were going to tell me a payment higher than I wanted. I wanted to be below $300 per month and my final payment with a warranty was under $280. I havent bought a vehicle in 8 years and that was not the best experience. However Dave B and John T, the sales manager were straight forward, honest, and made me feel like my credit issues were not a problem at all. In fact, John told me, "our sales staff and management is just like our customers. Good, hard-working people, that have had a couple bumps in the road. We want to be the dealership that helps you get over them. They never brought my credit up after I told them. I'll tell you after what I have been through in the last few years, getting a nice car at a straight forward deal, was just what I needed. I appreciate the experience and thought I should tell people about it. Also, my car is running great and my dog loves it. more

I WANTED TO RATE ZERO STARS BUT THIS SITE DOESN'T ALLOW FOR IT. THIS DEALERSHIP IS EXACTLY WHAT PEOPLE HATE ABOUT CAR DEALERS! Buying a car is supposed to be fun but, as usual, and especially these days, everyone is out for every penny... That being said, the trick the following car dealership pulled has got to be illegal... Long story short: ? I bought a brand new car from Colorado Chrysler Jeep (350 South Havana in Aurora: Sales Manager = Tim Jones) in late June 2010. ? A week later, the dealership called me in to sign a new, higher rate, finance agreement, even though my first went through fine; I have the original papers to prove this. ? So, this ?bait and switch? issue was an immediate concern; confirmed by an industry lawyer who called this a classic car dealership move... ? Then, my former lien holder captured one extra payment on my trade-in so I naturally called them for a refund because I no longer had that car. ? I found out, by getting a copy of my official payoff note, that this dealer deliberately altered the payoff amount, THREE TIMES, in order to bring it in-line with the agreed upon pay-off amount featured on my 2nd set of Sales Agreement... I was never notified of these progressively lower amounts and the payoff note does not feature my signature acknowledging these successive changes...again, they altered this document THREE TIMES!?!?! What the hell? So, I buy a $40k car and this dealer, aside from being obnoxious when I called them on this issue, has offered no explanation, no credit for this discrepancy, nothing... I filed full paperwork with the Dealer Board and have made many follow-up calls and still, this case has never been assigned or addressed at all. ? I also forwarded copies of my complaint to the Attorney General?s office, who then forwarded it on to the Dealer Board back in late August 2010... ? I filed with the Federal Trade Commission as well... I anxiously await further word from the Dearler Board, the Attorney General's Office, and the Secretary of State... Do yourself a favor and buy from any other dealer but not any of the "Dealin Doug" dealerships until this issue is fully investigated and resolved...can you say CLASS ACTION LAWSUIT?...! more

Dear Sir: I am writing to inform you about the great service I received on Nov. 9,2010 at your dealership. I own a 2004 Jeep Grand Cherokee and the driver's side brake light was not functioning. On the other cars I had owned, replacing the light was a simple process to do on my own. But, I found it difficult to remove the rear light fixture on the Jeep to replace the bulb. I thought there was some typr of screw that had to removed from behind the fender to remove the full tail light. I often have my Jeep serviced at your Dealership and the service advisor I always ask for is Wayne. I was able to speak to him on the phone and he assured me that there was not a screw, but that the fixture snapped out from the socket and the brake light could be replaced by the owner. He then offered to help me replace the bulb if I would bring it to the dealership. I did that the next day and Wayne immediately assisted me. He demonstrated that the light could be removed for access to the brake light. I replaced the brake light and there was still a problem, but then Donald Miller from the parts department commented that often both the brake light bulb and the socket need to be replaced. Donald quickly found the socket part and brought it to my car. A moment later, the two parts were in place and the brake light was fully functioning. With service like this, I will continue to bring my Jeep to Colorado Chrysler Jeep for all of my servicing. It is great that your service and parts emplyees know so much about the Jeep Grand Cherokee and can provide such great assistance to a customer. I hop Wayne and Donald's manager can see this so they know what knowledgable employees they have. And, they provide great service to your customers. more

We took our Jeep here a year ago to fix a problem with a window. They said they fixed it then charged us for the repairs, which were way over priced for labor and parts. A year later the same problem occured with the window and we took it back to Lithia Jeep. Thinking that it had been just a year ago when they repaired the same window with the same problem, that this time it would be covered. Well, they informed us that the warrenty on the part expired two weeks prior to our visit and that we would have to pay for a new part (which had gone up in price) and labor. Wow thanks for helping out a loyal customer by ripping us off again. Maybe we're asking to much for a dealership to stand by their work. Don't worry in a year from now when the window parts are due to break we won't be coming back. Pros: Open on weekends Cons: Customer service, Car service/repairs, Cost more