We used this florist for our daughter's wedding and were treated very poorly by Mary Ann, the owner. She changed her mind of the cost of the flowers we wanted, which was an increase of $1,100 over what we agreed on at our first meeting. We then had to resolve that matter and make a change to the flower arrangements.
Two weeks before the wedding we get a call saying that she has been unable to find enough vases of the same type for the reception so she would be using 3 different styles of vase. Our daughter was very upset over this and about a week later she called again and said that the vases we wanted were available to rent from another store and that way they would be the same.
After going to the rental store, we learned that the vase she described to us would have to be ordered from Indianapolis at double the normal cost. We selected another vase, and thought all was well. Mary Ann called our daughter on Tuesday, the wedding was on Saturday, very agitated and upset that she did not have a vase yet so she could see how the flowers would look. We told her that we would get one to her before the close of business that day, she became upset and began yelling at our daughter and hung up on her. She got a call back and had her daughter start yelling at my daughter, even went so far as to tell her to shut up and listen to her. My husband intervened and tried to calm things down because she not only had our money, it was too late to change to another florist.
I delivered the vase and she started in again, telling me that she has never had such a difficult bride to work with. The only problem we had for the entire year we have been working on this wedding was with this florist.
We spent over $2,000 on flowers and they were very disappointing to say the least. They were supposed to be rounded on top and have crystals hanging. The flowers were not rounded, most of them were oblong and some had flowers falling out, dangling down below the top of the vase and the crystals were a hodge podge of different lengths. They simply tied the flowers together in a clump and stuck them in the vase, no foam was used to hold them in place. Cheap, just plain cheap!
I have tried contacting her and she refuses to talk to me. Mary Ann is rude, rude, rude. I will never enter her shop again and will be telling everyone we know who needs flowers to avoid this shop.
She needs to learn that the customer is always right!
more