Kusala Yoga is two blocks from my house so when I saw that they were offering a five-week series of 90-min. introductory classes for $15/class, I convinced my husband to join me. Melissa, the teacher/owner, asked us to prepay $150 for the full run of classes, which were supposed to begin on May 8. We were excited to be attending a true ""yoga 101"" class to make sure we got the moves right instead of just jumping into a basic class. On Sunday, May 8, which was Mother's Day, we showed up at the first class to find the door locked. We knocked and she came out and told us she had meant to inform us that the first class had been canceled but she had lost my email address and phone number. (This was especially annoying because we had told our family we couldn't do Mother's Day brunch because it was our first yoga class, but then Melissa -- a mother herself, apparently! -- didn't even bother to track us down to tell us that the class was not meeting.) She said that the class would be postponed by two weeks and would instead start on May 22. Then on May 20 she wrote me an email saying that she hadn't promoted the class well enough to fill it, so she kindly offered my husband and me two private lessons instead and she would refund the balance, which we agreed to. We settled on the dates -- the Sunday before Memorial Day and the Sunday after it -- and then a few days later she emailed me to suggest that we do them both after Memorial Day so that there wasn't a break in the middle, to which we agreed.
We were supposed to meet for the first lesson at noon on Sunday, June 5, but she texted at 9 am to cancel due to childcare issues. I'm totally sympathetic to such issues, but at this point we had repeatedly made weekend plans around her scheduled classes and it was frustrating to have her postpone or cancel at the last minute for the FIFTH time. I asked her to just refund the money back to my card, and she agreed, but by June 17 the refund hadn't arrived on my credit card. It turned out that she didn't know how to do a credit card refund, so I told her it was ok to just mail me a check, which she agreed to do. She said she put the check in the mail on June 27, but it hadn't arrived by July 12 (and, like I said, I live only two blocks away!). So finally yesterday, July 14, my husband walked over to the studio and was given the $150 cash refund.
I can't say anything about the quality of yoga instruction at this studio because I was never actually able to attend a class, but I think Melissa is a flake and the whole experience has left a bad taste in my mouth and made me not want to go there.
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