I also have had a horrible customer service experience with Kennedy Pools. DO NOT BUY from them.
I have NEVER taken the time before to write a an online negative review, but I don't want anyone else to go through this. I purchased beautifiul Calspa tub off the showroom floor in October 2010. By April it developed a 2 inch crack in the bottom. Needless to say the water leaked with out from the tub. Kennedy did not come out and repair it until June. That took many phone calls and an escalation to the owner Todd.
They did not repair it correctly and it started leaking 2 months again later.
I am still stuck in a cycle today between Calspa and the Kennedy dealership where each are saying the other is responsible to repair this warranty item!
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