I have been a client of Kay's for over 10 years. Every arrangement I have ever ordered in Leesville/Ft Polk came from this shop. I have always forgiven that they never recognize me as a regular client, small businesses cant always afford that kind of technology. I have also always forgiven the fact that many times they have ignored my request for no roses. But I never forgive snooty, rude and uncaring customer service. Today, instead of helping me find a solution for the type of arrangement I was looking for, I was spoken down to and treated as if my request was beneath the owners standards. YES I WAS SPEAKING WITH THE OWNER! I have deleted the number from speed dial and I will never again give this business another penny of my money.
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