Go ANYWHERE but here for service, or any of the Szott Dodge/Chrysler/Jeep dealerships for that matter. Got our 2012 Avenger from Szott Dodge in Highland.... Alex in the sales staff was great. Right after we got the car it developed a slip going into 5th gear, so we took it back to Szott Dodge. First tech spoke down to my wife like she was an idiot telling her ""Apparently you've never drive a 6 speed before as we can't find anything wrong with it"".... Peeved and trying to save face, the service manager goes for a ride with us in the car, hears/feels the slip, acknowledges our complaint but also states that at this time (September of 2013) they don't have a trans tech on staff and to bring the car back later on. March of 2014 not only does the slip into 5th get worse, but now it begins to slip in all gears, so off to the dealer we go again. HA.... Several months later and Szott Dodge STIIL doesn't have a trans tech on staff so we're directed to take the dealer 5 miles up the road to their Szott Chrysler/Jeep dealer where they're suposed to have 3 techs on staff. 3 days later and after not hearing a thing have to contact them to which we're informed that one of their trans techs had driven the car the past few days and was unable to find anything wrong with it. (and managed to put 20 full miles on the car....Come on.... Please) Get the car back and low and behold..... Yeeep..... Still slipping! ............ Anything but you're average consumer, worked on everything from Indy, Trans Am, drag, 4X4's and even a few vintage F1 cars...... Even driven a few race cars over the years, so we're anything but naiave to automobiles. Another problem we had.... Took the car to Szott Dodge for an oil change during that trip for the trans check in September and found several things wrong.... Windshield sticker had the next change labeled for 10K miles out, air filter wasn't secured properly and they completely failed to re-set the oil change warning on the ECM. Worse yet..... Our salesperson has been right there with us the whole time doing what he can to help, but when venting our frustrations begins telling us about all the problems he to has had with an ongoing grinding noise in the trans of his wifes Journey, and how the trans techs at Szott Chrysler Jeep also told him nothing is wrong even after 2 visits and as the grinding continues to worsen. New sales........ Great..... Service.... Well... Apparently not much has changed about Chrysler dealers even after the bankruptcy............ And people wonder why most of us get peeved and give up on American made cars.... This was our 1st new Chrysler/Dodge, and have to say it will be our very last. As for the 20 miles their tech put on the car over those 3 days.......... Thank goodness for pre-paid legal as the demand for compensation on the mileage well as the suit that will follow if we don't won't cost us a dime !
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