A while back I ordered parts and received them promptly. Among them, a replacement radiator for my 1950 GMC 1/2 ton. Later, while changing them out, I noticed the new one had no lower petcock as did the original. Not really checking any closer I bolted in the new one.\r
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New radiator,, hoses, clamps in place, I started filling with anti-freeze. That promptly ran out of the bottom tank. Knowing I had a defective unit, I called Jim Carter's and talked with Jimmy on it.\r
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Without any fuss he said a new one would be on the way and when it arrived, simply box up the defective one and he could send UPS right to the shop to pick it up, at no cost to me.\r
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Needless to say, I was very impressed with the ease in which Jimmy handled it.\r
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No B.S., no hassle. Pulling out the defective unit, low and behold, it did have a petcock. Only, on the front side rather than the rear. That can happen when a welder tries to play with wrenches. I called Jimmy back and told him what the deal was so he could cancel the replacement.\r
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I have been a customer for some time and quite satisfied. But the way Jimmy handled this deal more than impressed me. He sold me on being a ""Forever"" customer of Jim Carter Truck Parts.\r
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I just wanted to write a thank you and let you know about the P. R. that Jimmy sent out that day.
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