I had my system completely replaced by JR Perkins in 2012. this last April 2016 my condenser failed, while the warranty was still in effect for the condenser labor wasn't covered, so I call Jr Perkins, and somehow labor for install was 1,350$ no breakdown of cost available, "it's a difficult job for 2 people" . They came out the next day, and were here 28 minutes. Wouldn't we all like to make $1,350/hour.
RESPONSE FROM J.R. Perkins Heating & Cooling:
We are sorry that you feel as you do. You put the project on hold until you obtained other bids to do the work and you came back to us and scheduled. The cost for the replacement did include refrigerant costs which is not covered, and the cost of the warranty handling which include travel to and from the Mfg location twice. Most companies use Flat Rate pricing like we do. Some jobs do go faster, some take longer. We never really know exactly how much time will be needed, so Flat Rate does protect us both. I hope this explanation helps you to understand our side of this and that you will continue to allow us to care for your equipment in the future.
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