J Del Olmo Bridal Gallery

I travelled all the way from Barbados to Miami to look for my dress for the big day. I visited all the bridal shops on the Miracle Mile and I must say that the service at J Del Olmo was the best. Even though they were busy when I visited, the staff were polite enough to let me know they would be with me shortly.This courtesy was not extended to me in many of the other stores I visited. Pros: Owner speaks English!! more

I visited J Del olmo to purchase a gown for my sons wedding that I have seen on line. The clerk told us after measuring me that they would have the gown in the store with plenty of time for the Wedding. After a month, they called and said the gown has arrived. We came into the store to try on, it didnot fit and the dress was defective. The clerk than asked their on staff tailor to look at the gown and the tailor told the clerk it was defective. The clerk told me she would call company and call us back that night. She never did. I called her and she told me she would call me the next day. She never did. I called her again, and she said they were closed. I called her the next day, and told her I was very concerned I did not want to wait another month, because it was to close the wedding date. I told her I was forced to shop elsewhere for another gown. She said that it was a good idea, she was concerned as well. The next day I called and said I wanted my deposit back of $500. and she now told me that I cannot get a refund & I must wait until they could get another dress. I asked if she could have the owner call me, she said the owner would call me in 1 hour, she did not call. They have made this wonderful experience into a terrible stressful time and as of this report, I still have no dress for my Sons Wedding and they have my money. DO NOT let this happen to you!!! By the way the clerk turned very nasty and insulting to both me and my husband. Pros: location Cons: Deceptive, dishonest, imcompetant,greedy, terrible service more

My mother and I stumbled upon J. Del Olmo while looking for a wedding dress, and I fell in love. We went ahead and ordered it, got measured and I was on my way back up to Orlando. Since I had never been fitted for a dress like this before I didn't know I should have been wearing shoes, and no one advised me to so THE DRESS WAS ORDERED TOO SHORT. It was very stressful and the seamstress told me they could not do anything to fix it because she would have to reconstruct the whole bodice. Once I burst into tears the owner told the seamstress she would have to do whatever it takes. The dress ended up fitting me perfectly and being the dress of my dreams, but not without a lot of stress. more

I walked in to the store and explained that I needed to be measured for a bridesmaids dress. The sales associate took the time to thouroughly measure me and was very pleasant. She treated me like a valued customer even though I didnt buy anything. I would recommend this store to anyone getting married. Pros: Very Friendly and Helpful Cons: None more