AC stopped working in our home that we bought and Indoor Comfort Team was listed (attached sticker) as the original installing company. They came out and tested and found a leak in the coil. Since the unit was only 2-years-old the manufacturer was responsible for the part and the owner (Adam) worked very hard to get this part in a timely manner whereas another company gave us a time frame of 2 weeks or more. Indoor Comfort had it in a matter of a couple of days which was crucial since we have small children with outdoor allergies, meaning we cannot just open a window and put a fan in to cool us off. Adam was in constant contact with me to make sure that we were safe and aware of every detail regarding this. He even gave us a portable AC unit at no cost to us to use until the part came in and that literally saved us from having to spend tons of money for a hotel and also saving my son from having a terrible time with his allergies. I cannot say enough good things about first, Adam and secondly, the exceptional business that he runs. He truly cares about his customers before his company. I have never seen anyone work harder to make sure that we were safe, comfortable and happy with his company and work done and on top of that, made sure that we were aware of every single detail along the way. I had called the emergency line on a Saturday night (late) and he (Adam) answered and had a tech at my house Sunday morning. When the part came in they came and installed it right away as well. I want to be clear if you are on the fence about choosing this type of service provider that you will not get better service from any other establishment. I have purchased an AC unit before and am versed somewhat with the ins and outs and Indoor Comfort Team employees and especially the owner are honest, fast, accurate and I've personally never had this level of customer care with any company that I've used, period. I will not use any other company to do projects in our home that fall under his category of business. I cannot even describe in words how friendly and how much Adam and his team actually cared for our needs. He treated my family as if we were his own and I do not know him on a personal level, and had never met him prior to calling with our AC issues. They are truly an honest business that cares about their customers FIRST and makes sure that you are not only satisfied but extremely happy with every single aspect of their business. There should be more people like Adam and definitely more companies like Indoor Comfort Team. They truly blew me and my family away with the way that they do business. Keep up the good work, guys (and gals) you know what you are doing and you do it better than anyone I've ever hired and most importantly, you're very honest and no hidden fees or tricks which is hard if not impossible, to come by. Thank you!\r
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