Import Autohaus Ltd

Our family takes all 7 cars to import autohaus. We have old imports that are hard to diagnose and have been going to IA for many years. I appreciate their thoroughness and many times we are given a list of what will need doing in future as well as what is immediately problematic. Work is never done precipitously without great explanation. Craig at the desk is always friendly and straightforward. Their main objectives are a safe car and a contented customer. They stand behind their work. The most professional we've found in Richmond area! more

LoveRM3 ? Please include all the facts when writing a bad review. The BMW M3 you speak of was at my shop in Innsbrook, not the 6316 West Broad location. It is my opinion that the reason your water pump came apart is because you did not replace the fan clutch, that we told you was bad, on the ticket that was signed, when you picked up the car. In good faith we offered you repairs and compensation, but voided the check, when you said you would still take legal action. I am sorry you had this problem and had to seek repairs somewhere else. Curtis more

I have nothing but the best most reasonably priced service through the years. Me and my family have dealt with Craig for our 7 years in Rchmond and it's been great! No problems on our 3 BMWS (m5,745li,X5). Always top notch comfortable stress free car repair visits! I highly recommend. more

We had a horrible experience with Import Autohaus- and ended up having our car towed from their shop over to the team with Delta V Motorsports who did a great job of fixing everything Import Autohaus did wrong, evidently, as I see from researching forums and reviews- I'm not the only one who has had these problems with them- and they refused to take any accountability for their faulty repairs- unfortunately, as the first user- I am going to be going through the litigation process as well- wish I would've found her review first! If you want someone you can trust with true customer service head over to Delta V!! more

CUSTOMER HAD AN OLDER JAGUAR TOWED IN AND WE REPAIRED THE ISSUES WITH CAR. (NO SPARK) WHICH SHE ALREADY HAD SOMEONE TELL HER. IT WAS TOWED IN ANOTHER DAY AND IT STARTED AND RAN FINE, TOWED IN AGAIN ANOTHER DAY AND IT STARTED AND RAN FINE AND WE DROVE FOR DAYS. NO ISSUES. WE PAID THE TOWING INVOICES, NO CHARGES TO THE CUSTOMER. DAYS LATER THE CUSTOMER CALLED AND SAID IT WOULD NOT START, SHE COULD NOT BELIEVE AN OLD JAGUAR COULD HAVE SOMETHING ELSE FAIL IN THREE WEEKS TIME. SHE SUED US, NOT FOR OUR INVOICE REIMBURSEMENT BUT FOR THE AMOUNT ANOTHER SHOP CHARGED, WE REIMBURSED THE CUSTOMER PRIOR TO THE COURT DATE FOR WHAT WE CHARGED HER AND HER COSTS. BECAUSE WE ALWAYS DO THE RIGHT THING. THEN SHE STILL GOES TO COURT AFTER WE SETTLED THE DISAGREEMENT AND STILL TRIES TO COLLECT FROM US AGAIN AFTER WE REIMBURSED HER! $300.00 MORE THAN OUR INVOICE WAS! ALSO THERE IS NOT A ""MAGICAL"" COMPUTER TO AUTOMATICALLY TELL YOU EVERYTHING THAT IS WRONG WITH A 17 YR. OLD JAGUAR! I AM USPSET A CUSTOMER WOULD STILL WRITE A BAD REVIEW EVEN AFTER THEY RECEIVED JUST SATISFACTION ON THEIR TERMS. WE HAVE BEEN IN BUSINESS FOR 40 YEARS! BY DOING THE RIGHT THING AND PROVIDING SUPERIOR SERVICE. Pros: DO THE RIGHT THING more

Poor /NO diagnostics - vehicle towed 3 times AFTER having work done there. When I asked about diagnostics being run on the vehicle I was told ""Everyone thinks you can hook a car to a computer and fix it. If somebody tells you they used diagnostics to fix your car - I'll buy that machine."" WHAT? I went to another repair shop, that located and fixed the the problem within hours. I requested a refund from Import Auto Haus and was refused, ""you had more then one problem with the vehicle."" ONLY after filing in small claims court did I get my money back. And that was the day before the trial. Pros: received refund. Cons: had to file court claim to get it. more