Hysell Archery Ctr

VERY DISSATISFIED I’ve been a customer at Hysell’s archery for more than 10 years. When the Dad, Steve and Mary were all there, it was the best place for archery in a 50 mile diameter. Since Mary left and Dad retired, I’ve had NOTHING but poor service, poor response and thinly veiled confrontation!\r \r When I needed to order a special part, Steve ‘asked’ why I needed it. When I explained that my physical limitations required it, he asked “who told you that?” (It’s obvious why I need the special part.) When I told him that it was a different archery shop that told me I needed it, he all but badgered me about it and said “You should have come here first!” He then asked “What’s the draw (in pounds) of your bow?” I responded “70-72#” he was very confrontational and said “at full draw of 32 inches, the maximum rating of your bow is 70 #. There’s no way you’re pulling 72#.” I told him that since he’s measured the draw himself on my bow, TWICE, that’s all I know. Still, it was obvious he didn't believe me!\r \r I can’t believe he asked me two questions and for both answers he was confrontational! Basically challenging me that I wasn’t telling the truth! If you’re not going to believe your customers, don’t ask questions! Or don’t stay in business!\r \r I ordered the part and was told my bow “would be ready in one and a half to two weeks.” \r \r I’m doubting that.\r more

always knowledgeable and helpful more

Hysell's is the ONLY place to go! Family and friends have been making the trip to see them for years and have never been disappointed. They are the most knowledgeable staff out there and will fit you with exactly what you need. Hysell's has a range of equipment that will fit any skill level and budget. They dont push high end products you do not need and make sure that you leave with equipment that will be the best for you. I recommend them for pros to novice for anything archery related. more

I have been using Hysell's for over three years and have purchased four bows from them. All of the equipment has been set up correctly and the service has been great. Shop works very well with Boy Scouts and 4H, supportive all the time.\r I have recomended this store to all my friends and this is the only place that my family and I will go. Pros: Experience and Quality Cons: Owner smokes more

I'm from Chicago and recently took up archery. I called Hysell in the morning and asked if they had time to provide lessons and additional guidance to me since I'm new and coming from far, which I was willing to pay for. They assured me that someone could work with me. When I got to Hysell, they were with other customers and I waited about 20 minutes before they even acknowledged I was there. Finally when the gentlemen greeted me, I was informed that they were too busy that day and come back another day. I explained I was told to come in and I just drove 90 minutes. This did no good. Frankly this left me quite frustrated. I will seek out other archery companies to work with. Cons: Misled me into coming into shop more