Humphreys Pest Control - Glenside

To make a long story short....we renewed a termite contract with Humphreys on a house that we just bought. The previous owners used them, so we figured we would continue their services since they did previous work and knew the home. I realize now I made a HUGE mistake. I haven't even officially used their services and I have found them very rude, defensive and unprofessional. We are not living in the home at this time due to remodeling and I told them that. My appointment was for 9am. I showed up at 8:57am, only to find that the tech had already been there and left a tag on my door stating he was there at 8:50am, but I guess he couldn't wait. I called the local office and spoke to a man who couldn't locate my account. After 10 minutes, he calls the tech to see if he could come back since I was there. I was told that he couldn't guarantee the time but it would be sometime prior to noon. 3 hours they expected me to wait in a house that has nothing in it since I don't live there. I get tr more

This is a copy of an e-mail I sent to Humphreys. It describes how bad they have become.\r \r Hello\r \r Please pass this on to your company?s owner and management.\r \r I am writing because I just called every phone number you have listed and not one has an answering machine! Amazing. What a way to do business. I have been a customer for years and your service now sucks. We were sprayed on May 9. The current problem was little ants in the kitchen and bathroom (which we haven?t had for 20 years). When the problem remained after your man sprayed, I called 5 days later and was told the absolute lie that sometimes these problems take over a week to resolve. I was told to call back after a week had elapsed. We went out of town for a few days and on our return the problem was worse. They are now in the cabinets and stove. I called today (Saturday) and was told no one is available until Thursday. That is outrageous! If I had a customer who was given bad service, I would go fix the problem mysel more