User Rating: 1 out of 5 stars
by MP48312 07/28/2010
My family and I booked a suite at this property. The first night of our stay we got a call from the front desk asking to search the room for an item left by the previous guest. We agreed.
The next day I was napping in one of the three bedrooms of the suite, while my family was down at the pool. I woke to two men, from the staff, in our room, unannounced, searching our room for the missing item.
If they were an honorable firm, they would have obtained our permission to search the room before they entered to conduct their second search for the missing item.
I feel like I can't even leave the room. To do so would risk them searching our room and possibly our possessions.
When I talked to the General Manager and Customer Service at Hilton Worldwide, I got told that housekeeping and engineering staff can enter our room to conduct their duties.
Inexcusable! My family and I feel invaded.
We do not know what, if any of our possessions they went through.
If you are ok with hotel staff searching your room, without your knowledge, this is the place to be. But if privacy and security is important to you, think again.
Pros: Beautiful property
Cons: Management is indifferent to your privacy and security
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