The contractor they used to do the job was not competent. The things he did and the things he recommended were not up to par. Luckily, the owner of the business was there every minute to try to make things right. Every time he had a resolution for me, the expertise he had was fabulous.
The product was good, and the people at Floor Coverings were very knowledgeable. They provided lots of different options. If they changed contractors, the experience would be much better.
RESPONSE FROM Floor Coverings International of Hillsborough, NJ:
Floyd, thank you for your feedback. Were happy to hear that you were very pleased with the quality of work and customer service you received. We sincerely apologize for the actions of the contractor. We vet our installers very carefully, but unfortunately sometimes they use poor judgment. Please feel free to reach out to us with any questions you may have. We appreciate the time you took to provide feedback on your experience.
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