Hiatus Spa + Retreat

I have been going to Hiatus Spa for over a year and love it! I highly recommend Ameila for facials. She is the best!! more

Hiatus Spa was one of my first stops when I moved to Dallas. I've been an AVEDA user for quite awhile and knew I needed my one stop shop for facials and massages. I immediately became a member and have been hooked ever since. My best part of the month is knowing I have a service waiting to be used. I highly recommend Ameila for facials. She knows what she's doing, her touch is great, and my skin always glows after my facial. For massages Rebecca is the best, as she really understands the art of massage and always heals me after stressful weeks :-) more

Hidden behind the Inwood theater is the pusher of my newest addiction: Hiatus Crackhouse for the Pamper-Deprived. Fronted by an innocuous little Aveda store, merely part those heavy velvet drapes and find yourself sucked into an alternate Universe: dim, serene, peaceful. You cannot know from the outside how lovely this spa is, or how Zen it feels. Given your choice of tea or refreshing cucumber water, you are lead into a petite dressing room and given a robe, slippers, and access to a locker to store your belongings. There are shower facilities and free Aveda products to use should you so desire. Once you are changed, you move to a waiting area draped with sheer fabrics and lovely chandeliers, to relax or read a periodical until your therapist is ready to see you. I have received two 50-minute massages so far, and the massage rooms are really a treat. You are offered a ritual foot bath, in which your feet are washed in a large tub after being gently scrubbed, free of charge. The massage tables are warmed tables, which feels SO luxurious to climb onto. The Aveda scent of your choice is mixed into the warm oil, and then you are massaged from head to toe until, in my case, you are snoring unattractively and oblivious to the world. Seriously: I was so relaxed after my first massage that I literally stumbled out into the light afterwards. Tip: REBECCA HIGGINS. Trust me. I saw another therapist on my second visit who did a great job (Tiffany), and SSB visited with Jeff and had nothing but good things to say, but Rebecca is my girl from here on out, because that literally was the best, most intuitive massage I have ever received. I also received an 80-minute long mani/pedi retreat on my first visit, which was another decadant experience, including a "zero-gravity" chair, which, well, is actually the opposite of zero-gravity, and thus extremely difficult to explain (I actually felt MORE gravitational pull when it was tilted into place, but surprisingly that was terrifically relaxing, as if you are melting into the chair). Things to consider: 1.) Join the h-circle Platinum club if you want to pamper yourself with regular massages or mani/pedis! This is absolutely the cheapest way to be pampered, and it is SO WORTH IT. Each month, you are charged $59. You can then schedule a service from a menu of 5 "core" services (including the 50-min massage and the 80-min mani/pedi retreat). If you prefer, you can wait for 2 monthly charges to accumulate and use these at the same time (i.e., you can get a massage monthly, or you can get, say, a massage and mani/pedi one month, and then two months later, get a massage and facial, etc.). They also have a "Gold" club and a "Wedding" version- check the web site for details. Bonus: You can choose any OTHER core services at ANY TIME for only $59!!! This is a HUGE discount. Other H-circle perks: 10% off retail, priority booking, friend discounts, and free birthday add-on's! Seriously. HOOK THIS UP. 2.) Keep your eyes peeled for Groupons! I purchased one a week ago for SSB, and it was $59 for a core service (he received a massage), PLUS this time you got your initiation fee waived if you joined the h-circle (a $39 value), AND he got a free purefume in the scent of his choice. Awesome! And yes, this spa is appropriate for men as well, and they even offer a couples massage room if you so desire! Hell-O, Valentine's Day present! 3.) If you check out their Facebook page and 'like' it, you can receive the inside scoop on deals and monthly specials. For example, until August 18, 2011, you can get the h-circle initiaion fee waived with their FB deal. more

I researched the best Dallas Spas online & due to the glowing reviews I called Hiatus & spoke with Patrick. I was going to be traveling into Dallas (1 1/2 hour drive) for a monthly doctor's appointment in 6 days & wanted to find a spa that I could make a monthly ritual. He booked me the 90 min. Stone Fusion Body Glow, an all over exfoliation, steam/vichy shower, and full hot stone body massage. That next week arrived & on the day of my scheduled treatment shortly before I was due to head out for the long drive, I received an email from the spa manager Maria. It was sent the night before informing me that my appointment was cancelled. It said to please call her so that I could be rescheduled to a different day or so that an alternative treatment could be scheduled instead. Why didn't I get called instead of emailing me as my phone number was requested when making the appt? If I had been called that night instead of emailed I would have had some time to try to get into a different spa. I called immediately. Patrick answered the phone & I told him who I was, about the email I received from Maria & that I needed to speak with her. He asked me what day I would like to reschedule to. I told him about my driving & circumstances & that I needed a service for that very day as I would not be in Dallas for another month. He put me on hold & then a girl got on the phone & identified herself as Kim, the acting manager on duty. She said Maria was not in but that she could take care of it for me. She again tried to reschedule me for later in the week & I again explained my situation. She then offered to schedule me for a facial or a manicure or pedicure. I was not interested in those services as I was wanting a warm, body treatment or massage. Then she said she could schedule me a 40 minute body glow. I asked her what it entails & she did not seem to be able to answer me so we decided I would look up the description on line. I told her that I was very disappointed that no one called me to give me notice of this and that finding out right before I was going to head that way was beyond inconvenient. I understand that things happen and that sometimes therapists are sick or injured, but the least I would have expected at this short notice was something to compensate the situation to retain my business. The only offer she made me was to give me a free "add on" which is basically a $15, 10 minute extension to a massage on my NEXT appointment. I emailed Maria right away & let her know my disappointment as well as the events that had just transpired. I was waiting to see what her response would be & what could be done to salvage my business today while I was in Dallas. That evening at 6:34pm I finally got a response from her. She said my phone number had been noted incorrectly & that is why I had not been called. She said that Kim offered me an add on service for my next visit, but then disagreed with me and said that Kim also said I could use the free add on service today if I booked a different treatment for today (although there were no massage type appointments available today, only services by estheticians). So the only other add on I see offered that does not correspond to a massage is a power nap. That doesn't make any sense. She ended the email by saying she hopes I reschedule my requested service soon, totally patronizing me. I am a business owner & if I had to cancel an appointment I had made with a client I would make sure to go above and beyond to satisfy them & retain their business. It's very ironic that Hiatus made me give them credit card info when I booked this appointment & said that if I cancelled within 24 hrs of my appointment they would charge me 50% of the service, yet when they cancelled on me with barely a 4 hr notice, the only thing they offered me was a $15 add on to a full priced service..in the future..not for today. more

Ok, I cheated on Hiatus for my birthday last week. I was looking for a location that was closer to a friend's house. Big mistake! Hiatus is my benchmark and my friends call me a spa snob! I feel special when I go there. They treat me so well and provide me with amazing services no matter what I choose. Join their club and get a monthly treat for $59. It is the best money I have ever spent on myself. They offer spa robes during your service, showers for after treatment clean-up and a relaxation room with great fruit water or hot herbal tea. And...we haven't even began talking about the amazingly diverse treatments they offer. The estheticians know how to treat any type of skin concern and have a wide range of products to choose from in the Aveda line. My favorite is Lindsey. She just understands my skin. And...they don't begrudge sensitive, oily, dry or acne skin. more

When I stroke my cat’s tummy, he gets this blissful look on his face and rhythmically stretches and retracts his paws in sheer joy. When Tammy is doing my facial, I know exactly how he feels. I start relaxing the minute I walk through the velvet curtain at Hiatus; I always intentionally arrive early so I’ll have time to sit and sip a cup of their delicious tea. But the real fun begins when Tammy comes to take me back for my treatment du jour. It’s always fabulous . . . but this last time I had a perfecting plant facial. I have had glycolic treatments (at other spas) but my sensitive skin was not so happy with me afterwards. This treatment didn’t do anything to my skin other than make it soft as the proverbial baby’s backside. So. Good. Totally worth the drive all the way down from McKinney! Go for the membership, it's an investment in you. more

I've been going to Hiatus for about three years now and can't get enough. I've had facials elsewhere that left my skin red and sensitive. I have never left Hiatus with my skin feeling anything other than fabulous. Lindsay is the greatest!! more

I had two facials at this place and found both to be very pleasant. The place is not big but the decor is is very zen and relaxing. The service was good and you do feel very pampered. I haven't signed up to be regulars since the place is far from my home but would recommend this place. more

Amazing! I never felt so relaxed in my life. After the facial (green science), my skin simply glowed for weeks. I do, however, believe the facialist farted towards the end of the procedure. She tried to cover it up by slathering some cream on my face, possibly to disguise the smell. Who knows? I cannot subtract anything for this, however, as everything else was so amazing. And, quite honestly, it made me laugh. more

I recently visited this wonderful utopia on Wednesday, May 11, 2011. Let me just say that I have always been skeptical about spas, because they all appear over priced. So upon my arrival, they were going to have to totally blow my mind. Guess What? THEY DID!!! Kristin and Sheila have created a masterpiece. In my opinion, their attention to detail and customer service can never be surpassed. On the advice of a dear friend, I agreed to have a facial. The young lady that performed the service was warm, pleasant and highly professional. She quickly and quietly put to rest any of my reservations. She took her time and worked her magic. I didn't know it was possible to experience such a transformation on my face. Not a bad looking guy at all, Lindsay made me feel like a million bucks.Simply put, it was the most wonderful treatment, of any kind, I have ever gotten. At a time when my money is short and frustrations long, it was great to have gotten top value for my hard earned dollars. That is precisely why I will be doing monthly facials indefinitely. I can think of few ways to better spend what little discretionary income I do have. Thanks to all who assisted in making me feel so dynamic. more

Yesterday was my second time visiting Hiatus Spa + Retreat; the first time I got a massage and yesterday I received a facial. I got the plant peel which was recommended by the person I spoke with on the phone. Needless to say, I was not pleased with the results. This is said to be one of the spas "most popular" facial and I am unsure as to why. I woke up this morning with really dry skin and inflammation where the aesthetician had done manual extractions. Before the facial got started I specifically explained to her that extractions do not do well with my skin type and how I've had problems in the past with scarring. She assured me that we wouldn't do anything drastic and everything was fine. I also told her that the use of the extractor tool (or whatever the proper name for it is) would be fine as sometimes the manual extractions may do more damage. She said she would stick with the manual and use the tool if necessary. Upon leaving last night my face was slightly red and puffy mostly where she'd performed the extractions. I didn't say anything because I figured it would be fine in the morning. It is not. In my line of work my face is incredibly important as it's the first thing people see. I am now walking around with MORE blemishes on my face than I'd originally come in with. It's incredibly upsetting as I also dance at a studio and can not wear makeup, so I am forced to display a face with spots from the extractions. I have been to plenty of spas and gotten many facials. This by far was the biggest letdown. As I previously stated, I'd been to Hiatus before for a massage and had a pleasant experience and was expecting the same from the facial. I was wrong. $139 is quite high to come away no better off, matter of fact- WORSE- than when you came. I would not recommend this spa for a facial to any of my friends or clients. more

My husband surprised me for my bday by getting me a facial and other spa treatments here. I LOVED ALL the SERVICES I received there, esp. the FACIAL. my esthetician was AMELIA and she was amazing. she was very thorough in what she was doing. she examined my skin first and explained to me what she was going to do. she was very professional and fun! I am definitely GOING BACK for facials , main's , pedi's and massages! I had an excellent experience and I dont want to go anywhere esle. more

I've been a member for almost 3 years, meaning I have frequented the spa more than 30 times. EVERY experience has been incredible and the staff, ownership including, has been courteous and professional. I can't recommend that Hiatus facial enough! Oh, and do yourself a favor and enjoy the Zero-Gravity chair for a mani/pedi. Happy 3rd Anniversary, Hiatus! Thanks for bringing peace and relaxation to my life!!! more

I'm an H-Circle member and I absolutely LOVE this place. They observe constant professionalism in their beautiful and serene environment. I look forward to going in once each month and just having a relaxing afternoon. Everything I've had done here has been great - you really can't go wrong. more

I have tried basic to deep tissue massages and basic and plant peel faicals. Your experience will differ depends on which therapist you get. Jeff does a good massage with good pressure. I am a member there and will keep going as long as I can afford it! =) more

This is my second visit to the Hiatus but my first for a Swedish/Aromatherapy massage. Loved it!! Cady was very sweet and professional and refrained from chatting throughout the treatment which, for me, was a great plus and helped me relax and enjoy it. I will definitely be going back! more

I got a Groupon for Hiatus and finally got to use it (almost impossible to schedule an appointment). The providers who work at Hiatus, all independent contractors, are pretty good. The owner is a complete mess. She was almost certainly drunk when I arrived and my provider apologized over and over for her behavior. more

Visited the Hiatus spa on Spafinder deal days and was not dissapointed. Upon walking in the large curtain on back to the treatment areas, you can feel the tranquility. The waiting area can be a bit larger though, and the front staff can be a little more accomadating, but my actual facial was one of the best I have ever had!! Very personalized and unique to one's need. I was glowing ;) Definately do recommend more

I love this place and can't say enough good things about it. I was referred by a friend who is a member and I went during deal days last spring for my first time. I've been back once since then. My only complaint is that it was a bit crowded up front (maybe b/c it was a Saturday?), but once you walk past the reception area you feel like you are entering a relaxation zone! The relaxation area is very warm and inviting, and i love the hot tea. The service started with a foot scrub in a copper foot bowl and after picking out an aromatherapy oil, i got to slip under the covers of the warm massage table (although i wouldn't want a warm table in the middle of August). The massage therapist was great- he had a very nice flow and he checked in to see how the pressure was (I really prefer when they ask instead of having to tell them). I had a facial l during deal days and added on a plant peel- my skin was glowing for a week. Planning to sign up for the h-circle and get the plant peel once a month. Highly recommended. more

First Impressions: Although it was not easy to find it turned out to be a great discovery afterwards. Hiatus Spa is located away from the street on the backside of the Lovers Lane mall shopping area. Upon entering you are mesmerized with all the Aveda products and want to look and study each one. The floor and décor are in the soothing green and brown/copper Aveda color scheme. A nice big table is there for you to sit and fill out the treatment profile (done the first time). Refreshing tea and iced lemon water is always present in the front and in the ‘relaxation lounge’. It can be quiet soothing and comfortable inside. No outside noise is heard. With it’s apropos name ‘hiatus’ means retreat, recess or take a break. The treatment was: Hiatus Massage with foot wash. It’s a customized massage with the Aveda aromas incorporating Swedish medium to deep tissue massage . It incorporates a foot wash (‘pedilavium’) which is a practice found in hospitality customs of ancient civilizations. I thought the whole experience was quite soothing and refreshing at the beginning and at the end I left invigorated. Amenities: Core services: massage, facials, body polish, wraps. The extras: hot stones (my favorite!), hydrotherapy (Hiatus has one of the few Vichy Shower treatment rooms in Dallas), steam canopy treatments and waxing. More info: H Circle club which is their membership plan to give you basic massage, facials or other services on a monthly basis. Two levels, platinum, gold and their newest one also includes up to four family members. Members receive special pricing for multiple visits and services. Please call or visit for further information. Spa and wellness go together: Hiatus Spa has a Master of Chinese Medicine for acupuncture and other complimentary therapies such as allergy elimination and Craniosacral . Keri is well known in the Dallas area for her expertise and longevity in the healing arts. Soon to come: They are expanding to include manicure and pedicure stations and a refurbishing of the men’s shower area. Rating: Five Hot Stones for their clean zen-like ambiance, the excellent Aveda products, great management and staff and overall good pleasant experience. Kudos for being forward in reaching out via Social Media. “Five Hot Stones” is a rating system devised by @MarktheSpaman to indicate something special, worth going to and something of substance (Five Hot Stones) or (One Hot Stone) to stay away from. more