Absolutely horrible service - Do not trust the service department - Especially the General Manager...if you can even get him to call you back!!! WE WILL NEVER PURCHASE FROM C&C NOR ANY CHAPMAN AUTO GROUP DEALER!!!!!\r
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History - Ford Motor Company has a factory defect in 2001-2003 Taurus. We have replaced the blower motor and resistors twice in 3 years. It was after the 2nd time a couple of months ago we researched and found the weather cowl cracks from temperature differential and water leaks into the HVAC blower. Blower and resistors short requiring replacement. Water additionally can leak out of the blower onto the passanger floor board...this also happened to us. Google this issue and you will be surprised how many people have documented this issue. Enough complaints caused the NHDSA to list it and Ford subsequently issued a silent recall.\r
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Upon finding this is a FACTORY ISSUE, I emailed and left 2 voice mail messages for the General Manager. Our car is out of warranty but indicated every time I felt C&C could at least compromise the cost with us seeing this is a FACTORY ISSUE. General Manager never made contact with me. After making contact with lower level service department bureaucracy, I left the car Tuesday night for repair Wednesday. Late Wednesday C&C confirmed everything noted above caused my failure but DIDN'T REPAIR THE PROBLEM. People were convenientely unavailable to make a decision on compromising the cost. \r
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We have 4 kids and WE BOTH WORK. We can't afford to leave the vehicle now for 2 days waiting for bureacratic decisions. We authorized repairs ($586.00) in good faith led to believe C&C was sympathetic to our/Ford's FACTORY ISSUE and was willing to work/compromise with us. IT NEVER HAPPENED AND TO DATE THEY STILL HAVE NOT CALLED ME BACK. We were professional, polite, and never demanded anything. We only indicated we felt it was fair to compromise a lousy couple hundred dollars. WE WERE SCREWED!
Pros: competent enough to repair my shorted HVAC blower due to Factory Design Flaw
Cons: Incapable of compromising over petty amounts of $$ for customer satisfaction
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