This is a warning: do NOT go and eat at the new Heitmiller's Steakhouse in Bellmead off I-35. This is the worst experience I have EVER had at a restaurant! We used to go to the old one in Elm Mott and usually had good service and tasty food--- NOT the case tonight.
We were having our Christmas party, a party of 13 people, and we'd made a reservation well ahead of time. When we got there our table wasn't ready so we lingered in the lobby for awhile and were finally shown to a table in the back room of the restaurant where the tables are so crammed together that your chair back is mashed against someone else's. The waitress couldn't even get between the tables to take our orders so we had to play 'telephone' down the table to get information to her and also had to distribute our own drinks and appetizers. The only drinks she kept refilled were the alcoholic ones, probably because they are so expensive (a Captain Morgan and Coke was $9 and mixed very weak); I asked for a root beer refill 3 different times before the waitress brought one back. She also dumped a bunch of half-watered down tea in people's glasses if they needed a tea refill.
When our food finally started arriving, EVERYTHING was wrong. Four steaks that were ordered bloody-rare came out well-done to the point that you couldn't even cut into them. Baked potatoes were rock hard and so cold the butter wouldn't even melt. People's plates all had the wrong sides, or the sides never showed up at all. We started sending our food back because it was too pricey to keep it. My filet ($22) was sent back and they were supposed to send out a rare one in its place. Instead they brought me a huge hunk of meat that was at least half fat and gristle, and had ropy strands of gristle hanging off the side connecting it. I refused to eat it and several other people had to send theirs back AGAIN because it still wasn't right. One of the members of our party had had entire plate dropped all over her; fried okra and chicken fried steak all in her lap, and the waitress apologized but kept dishing out food--- didn't even try to help clean her up or pick up the food all over the floor around her!
Finally I got up to get the manager and she came over to our table. She started handing out the food herself and got upset when she saw how much of it was wrong, so she disappeared into the kitchen (I assume to talk to the cookstaff). When she came back, the rest of our table got their food--- two hours after they placed their orders originally. We sat with them while they ate, and the manager came out to give us our bills. She made a big deal about how she was giving us 20% off our totals--- nevermind that most of us never touched our food and some of us only got partial orders. She tried to charge me $15 for the untouched filet on my plate even though she acknowledged that it was gross and unacceptable. My friend was charged for the food they dumped all over her!
After a lot of arguing and talking to the manager, some of us got our meals comped--- most of my party paid for the food that was cold, prepared wrong, and uneaten. We were ALL displeased and it really ruined our Christmas party; I told the manager that it felt like a hidden camera crew should pop out any time and inform us that it was all a joke.
I would NEVER eat there again, and don't recommend it to anyone else. This place is an overpriced joke and the entire experience was horrible for all involved. We arrived at 6:45 and we left the restaurant at 10:50; that ENTIRE time was spent trying to get a decent meal for our money.
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