Heart To Heart Bridal & Formal

My bridesmaids are in three different cities. I went with one to the store to try on dresses. Average customer service that day but has gone down hill since that time. Picked out style and had maids call in with measurements as they live in three different cities. Bridesmaid's dresses were ordered January 12th and did not arrive until May 12th. I was given four different expected delivery dates, not sure if that was a manufacture issue or store issue. Woman assigned to our order said she kept calling manufacturer but I have no confirmation of that. Store owner didn't contact to inform us of delivery and has not called my matron of honor back after it was stated he would. Maids called in with measurements and order was placed January 12th. Store never called with this information. I only got it months later when I needed more information why our order kept getting move back. My maids and I called on various occasions to get an update on dresses. Store never reached out to us. Was told one date for possible delivery, followed by three later dates. Dresses finally mailed on May 8th, arrived at store May 12th. Maids had to call again to ensure dresses were in. Local maid went to pick up. Another from Minneapolis called to provide final payment and have sent out. One maid from Chicago asked to speak to store owner to have overnight shipping covered by the store since arrived so close to wedding date (June 3rd.) Was told store owner would get back to her. On May 19th the manager called me (bride) to say they were having trouble getting the dress to maid in Chicago. Store owner wasn't going to be in until 5:30pm and dress needed to go out by 4:00pm. Acted as if dress would be returned if not figured out. As the bride, I want everything to be finalized. I ended up paying off the dress so would be delivered. Owner has yet to call that bridesmaid to discuss matter. I would not recommend using this store for wedding or bridesmaids dresses. more

If I could give this place negative stars I would! I not only had terrible customer service when I bought the dress, they ordered the wrong size for me and then expected me to pay almost $600 in alterations because of their mistake, my bridesmaids dresses came in late, my flowergirl dress never arrived, one of their staff members told me that it was "my fault" and "if I had been paying attention this wouldn't have happened"-- I asked to speak with the manager and she was always "at lunch" or "with a customer" for 6 months? I never did recieve a phone call from her. I then asked to speak to the owner and over a year and a half later I have STILL NOT recieved a call. When I took it in to be cleaned, They lost my dress and then lied about it 7 times! Each time with a different story. The people running that business are not only incompatent but they clearly do not care about their reputation. I URGE ALL BRIDES not to use this business. What a horrible experience I had and their staff and owners DO NOT CARE! more

What a great place to go. We had to do that unthinkable of finding a formal dress for a wedding. They have a great selection of dresses in really nice colors. The staff are helpful and willing to help you search for that perfect gown. They do have a second location in North Liberty. more