Haynes Furniture

Does not hold true to their Waranties; Purchased Sleeper sofa in March, sleeper unit has worn small holes in cushion,. They are saying this is cause from normal use and is not covered under 6 month waranty. Purchased extented warranty and they say they same thing. Alot of money wasted for trash!!!!!!!!!!!!!!!!!!!!!!!! more

They would not honor their advertsed 30% everything discount today. Their greatest sale ever supposedly. Their best prices on everything plus at least an additonal 30% off was what their website and the tv ad stated. But when I got there they refused to honor the 30% advertisement. They refused to provide any documentation on the 30% off policy. They claimed they did not have access to their own website so we could view the advertisement that was posted there. I looked at it again when i got home, it said store wide. No exclusions of specifc merdandise anywhere in the ad. Even clearance items were an additional 30% off their lowest listed price just like the rest of the items in the store. All they kept pushing was their 2 year price match guarantee. I can only imagine how impossible it would be to get them to honor that. Definately not a business that is willing to stand by their word. I have emailed and called their customer support. If they decide to stand by their word, I will update this post. Otherwise, I wouldn't expect this store to abide by any of their ads taht you see running on television or listed on their website. more

HAYNES Furniture does not stand behind what they sell, at least not in my case and from reading some of the posts on the web, I'm not alone, I wish I would have did my homework before I spent my hard earned money.... My experience with Haynes is that they are OK with selling something that is not quality, they don't stand behind what they sell, telling you anything to close the deal and a new definition for Customer Service. My story...\r \r I purchased a recliner from Haynes and 5 months down the road with minimal use the cushion is worn down and the hard wooden board that is meant to support the back has pushed against my spine to where it has hurt my spine and I cannot physically sit in a chair that was supposed to be made for comfort. They sent a repair man out and he stuffed it full of material so now what was poking me in my spine is poking me in my behind. I was told by the second repairman that came out, it is the way the chair is designed, nothing they can do about that. So the sales person that told me this was one of the best was misinformed? \r The best part of this whole story is that I was told by their Customer Service Rep that THEY DO NOT WARRANTY COMFORT so if after 5 months of use your recliner that you purchased for comfort is not comfortable because there is a board poking your spine, it's just the way the manufacture designed it and it's not covered. more

Purchased a Bunkbed set from them over the 4th. Picked it up next day at their warehouse in Williamsburg. Wish I would have called ahead like they told me to, had to wait about 20 minute for them to pull it out of the warehouse. Shopped for this bunkbed two weeks prior and it was $680 for just the frames and ladder. When on the 4th and it was on sale for $477. done deal as far as I was concerned. I read the earlier post but I didn't experience pushy sales folks, if anything they were a little too passive. They gave me the specs and price on what I was thinking about buying and then walked away. Haynes just like any store has a bottom and top of the line in terms of quality. You get what you pay for as far as I am concerned. I paid cash so I didn't have to deal with financing. Can't speak to that part of it but then again who finances furniture anyway? And isn't your interest rate based on your credit score? \r \r Anyway, we saw a dinning room set that we liked so we are keeping an eye out for sales. \r \r E Pros: Big Selection from decent quality to top of the line. Cons: The place is huge, if you loose your wife she's gone. more