Hatchett Hyundai West

Friendly and competent service more

I don't appreciate being told I have to have my oil changes done at Hyundai to keep my warranty on my vehicle. Rotation of tires usually free at businesses. more

service people willing to do any thing to make it great . more

Excellent more

I appreciate how upfront Mike always is to ensure I know what to expect. I have had my car for a year now and have always had great service. more

Thank you so much for changing my oil and checking my tires! Your service is always great! Much appreciated! more

SERVICE DEPARTMENT IS DEDICATED TO THE SATISFACTION OF THE CUSTOMER. ALWAYS MAKES YOU FEEL AT HOME, COMFORTABLE AND COMMITED TO DO A PROFESSIONAL JOB. more

Highly recommend this dealership for the service and techs and service desk employees. more

We have been taking our hyundai Entourage here for about 3 years..annd are continually pleased and impressed by the staff and service here. Will continue to reccomend them to others! more

Helpful customer service people. Clean facility. On time repairs done correctly. more

Terrific facility with attentive staff. more

I specifically asked if my tires was good. I was told yes. In less than a week I went to the East side they told me I had bad tires & needed an alignment. more

I am totally satisfied every time I bring my Sonata in. Service is exceptional . People are extremely friendly. I am totally confident in their work . more

I had to get a recall inspection done on my 2012 Tucson. The recall notice coincided with my oil change being due so I scheduled them both at the same time. The work took less time than estimated more

I recently had my vehicle serviced at this location. The facilities were clean and comfortable making the one hour wait fly by. The staff was very friendly and the service prompt. While we were waiting (I was with my boyfriend), a service representative brought a young girl who was waiting alone an air filter that was still white and had a couple of leaves on it. The service guy told her it needed to be replaced. My boyfriend and I both looked at each other with our eyebrows up and my boyfriend immediately made the comment "wow that's shady." It was clear to both of us (and thankfully the girl) that the air filter was still in a more than acceptable state. I was disappointed to see this service provider taking part in stereotypical activities such as these (referring of course to trying to sell their customers items that are not needed). This is my first Hyundai and I had hoped to escape that behavior by purchasing a new brand. Thankfully they did not attempt any of that on me or I may never have returned (I quit going to my previous dealership after they repeatedly told me I needed to make large and pricey repairs and a service man admitted they were just trying to generate revenue). Lastly, I have been in on three separate occasions to have my unlimited complimentary wash and vacuum that was a perk of purchasing a vehicle at this location. The exterior always looks amazing! The inside... Not so much. After the second time of it barely being vacuumed, I told the service guys that they must have forgotten to vacuum it (there was still dog hair, gravel and dirt covering the backseat and quite a bit in the floorboards) and as usual they were very friendly and agreed to insure it was done. They called me back out and while the front looked some what better the backseat had clearly not been touched. I was hoping when I took it in for service it would be a different and better experience. The front seat was acceptable but once again they did not touch the backseat. When I negotiated the terms of purchasing my vehicle, I insured that the entire car being vacuumed was part of the perk. I was assured that it was. I understand how it can be inconvenient for people to bring their cars in at random for a wash and vacuum and I was not expecting a Green Lantern type experience. I was however expecting the seats and floorboards of the front and back seat (I could careless about the cargo area) to be vacuumed or at least free of the large pieces of dirt that were present in the vehicle prior to me bringing it in. Something is only a perk if it is a good thing. Hyundai would receive the full five stars from me in an instant if they would only take more pride in their work and be the type of business that takes the time to do things the way they're supposed to be done ( and as they promised they would be done when I purchased my vehicle). Overall I would recommend this business to a friend but only after telling her not to purchase any of the items the service shop tells her she needs until after getting a second opinion. It's very frustrating not to be able to trust your service provider. Luckily aside from those two complaints the service shop seems wonderful. more

We love our Hyundais and our dealership is the greatest. more

I was told on my service appt in early May that my car was needing its 60K mile service. I was surprised, based on the service that is recommended and required by Hyundai did not require a 60K mile. When we took it in my husband explained to them that this is not required and so why are they? This was a $500+ service. I also let them know, that for the past 3 appts they checked off they checked all fluids (they did not) and the fog lights checked ok (my right fog light has been out since I purchased the vehicle and they had yet to fix it) They informed me that they would replace it at no cost and of course since we did not do "their" so called service for $500+ they said that the left fog light was out and we would need to pay for this one. I know it was not, I checked them prior to leaving for the appt. I replaced it anyway. So to sum it up, I was told that the service was required and it was not, this was told to me without my husband present and when I took it back in for this so called required service my husband informed them it was not required. They played it off that this was optional and I agreed to this, which is farthest from the truth. Seriously! If it was not required, and I was having no issues, why take advantage? Because I was a female that did not know and I fortunately have a husband that does follow the requirements and knows what is required and does pay attention. more

Prompt efficient and professional. Courteous, with comfortable, clean waiting area. Complete service, with a concise review of results and expectations and recommendations; all, at my level of understanding. more

My service was handled in a very timely manner. more

Kind, friendly an efficient! more