Unreal treatment at this facility. I took three children in for checkups. NOT to have them x-rayed and any procedure completed before consultation. They insisted on having the kids all back at the same time even though two are under 5 years old.
We do NOT have insurance and clearly stated that we needed to know what would be done, before it was done, so we could determine if we could afford the dental procedures. We were told there was an initial exam. INSTEAD, they brought our kids back in 30 minutes ALL having checkups, cleanings, x-rays of various types costing almost $1,000! Then they demanded payment in full right there. Unreal!!! NEVER go here. They are rude, and very insensitive to the kids. This is NOT a friendly place.
Further, I‘ve NEVER been to a professional that did not tell you their fees up front, and what they planned on doing. This is insane. When I complained I was told that unless I asked they did not have to disclose anything! I ASKED. I said, I want to speak with the dentist prior to anything being done. I want to know what it will cost. I did not want my younger ones x-rayed. They did not need that. I wanted a review of their teeth first, to see if there were any obvious problems.
A cleaning is fine. That I gave consent. There was not written form stating they were going to do all of these procedures without me present, and without consent. I COULD NOT agree to spending that much in one day. It broke me financially. They didn’t care.
I’m sorry you cannot give NO stars! If you decide to go anyway, ASK UP FRONT about all procedures and fees. They do not volunteer this information. STAY with your child. The kids were terrified. DO NOT be pushed away.
So not only did they rip me off for hundreds of dollars for items I did not want, nor could afford.
The manager Anna stated under no circumstances would we be able to speak with the dentist. Who do they think they are? Dr. Michelle Handel, and her partner is Dr. Joe Herman.
more