I've been a steady customer for the last three years. I returned ONE item (dog harness) within the same hour of purchase. My dog slipped out of it as soon as I put it on her. I requested a regularly stocked item, that they were out of (I picked up 2-3 weeks after emergency surgery). I had also offered my credit card # to pre-pay and hold my item. This return was made the first year I began to shop at this store. I have since made steady purchases of treats and other items. In addition, I referred many friends and other animal lovers to this store. I recently purchased an expensive harness in hopes to relieve pressure on my Yorkie's trachea. I was assured by the staff that there would not be a problem returning this item as long as I return it within 2 days for a full refund (14 days for store credit). Although the harness was dingy and previously used, I purchased it because I wanted to have a good product for the health of my dog (and, that's what really matters). The employees mentioned that the harness had not been used and it would take 3-4 weeks to order another and if it did apply pressure her to trachea, I have 2 days to return it. They said to walk out with it to make sure it does not choke her. Well after walking for literally 3 min's I removed it and placed it in the bag. I was treated very badly for returning a harness my dog wore for 3 min's, accused by the owner for trying to return a dirty, dingy and obviously worn harness. I agreed with the look and assured her that I mentioned this to her employees at time of purchase. I also told her I followed her policy and was mislead by her employees. She accused me of ALWAYS ordering treats and never buying them, and returning lots of harnesses and treats. This was heartbreaking; I was truly shocked to be accused and treated this way for no reason. She said, ""I'm not returning your money and I don't care if you don't shop here anymore-just go!"" Please be aware, DO NOT SHOP THERE!!!
Pros: questionable
Cons: Bad customer service, sells used items at full price
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