As a long-term client of this GVAH, I have previously rated them very highly on various boards and websites. At that time, Dr. Tawny was in charge.\r
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Recently, while out of state, my dog required surgery. Since GVAH has his records on file, and he has multiple, severe allergic reactions, I called the office and asked for Dr. Rose. She did not return my call. The next day, I explained how critical it was that my dog receive surgery and again asked for a return phone call requesting his specific medical info. (I needed the name of the drugs administerd during his previous surgeries.) FIVE days later, still no records and still no phone call. We could not postpone his surgery any longer, so I had no choice but to demand they produce the records immediately. (Under NV law, NAC638.0475, the records are to be produced to the owner within 48 hours of the request.) They still refused to give ME the records, but finally relented to send them to the surgeon. \r
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The staff informed me that since Dr. Rose was not doing the surgery, or getting paid for the surgery, she would not be able to give me any medical records. I would have gladly paid any price at all, just to have the necessary records to insure the safety of my dog. \r
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I would never recommend GVAH again and will work to revoke all previous ratings which were positive
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