Saddened to say that overall this was a less than decent experience. I chose this hospital over Banfield with high expectations being a private practice. As a former Banfield tech, I was very excited to see the difference, fully expecting the private practice to run circles around the large corporate chain!\r
Very friendly initial phone call to make appointment, front desk interaction was pleasant and tech intro was nice. I made an initial appointment for Rio to be seen for her itchy skin as well as her annual visit: up to date vaccines, heartworm test and comprehensive exam. While I completely understand that deposits are necessary at times, I did find it slightly ominous HOW I was asked for a deposit and had to choose a level of care for my dog in the event of an emergency or accident. It came across as,\r
“Circle one: How much is your dog worth to you?”\r
“We don’t trust you will actually come back for her if you can’t afford or don’t care to pay her bill.”\r
As a sales
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