Two of my friends and I wanted to get a manicure on a Monday evening. I found Nail Garden on Citysearch and thought we should give it a try based on the great reviews it has received. Plus, it was open late enough for us all to go after work together. I called them at 6:30pm to find out prices and if I needed to make an appointment. The lady who answered was nice enough and said the manicures were $17 and that we could just come in anytime that night. We get there at 8:35pm, and the lady greets us with ""sorry, we're closing now. You have to be here by 8:30."" I look at the clock and it's literally only 8:35. I ask if there's any way she can take us and she says, ""no, sorry, you'll have to come back"". I even told her that I had called earlier and she said I could come in anytime. Her response was that she didn't know I was coming in that late. I feel that she should have at least told me that I needed to be there by 8:30. I drove 15 minutes, passed up so many closer shops to try this one! It looks like a nice place, it was clean and smelled nice, but I wish I could've actually experienced it. Her inflexible attitude and lack of customer service will not have me coming back.
Pros: clean, bright
Cons: bad customer service, inflexible staff
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