We left our 10 lb. Havanese there on New Year's eve. for two nights.\r
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First problem we had was a communication problem. Over the phone they told us we couldn't pick up New Year's day ... but we could pick him up the next day with no extra charge. When we went to pick him up on the 2nd, they said we could have picked him up on the 1st for an extra $40 ""special"" pick up charge, and when they said ""no extra charge"", they meant no $40 ""special"" pick up charge, but they were still charging for the 2nd night. Most businesses try to err in the customer's favor for miscommunications, but they wouldn't budge and had our dog, so we paid for two nights.\r
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Second thing we noticed was that when our dog got into the car, he wouldn't stop whining. We eventually figured out he wanted some water so we gave him a small cup of water which he licked clean. Then he kept whining until we gave him a second cup. We have never seen him do that before.\r
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Last thing is when we went to take him to my grandparent's house a couple weeks later, he *really* didn't want to go into the car. He usually loves car rides, but he was clearly scared that he was going back to the same kennel.\r
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We are still giving 2 stars because he wasn't hurt or anything, and the people were friendly enough even though they wouldn't budge on the price even while admitting they may not have been entirely clear. We won't go here again.
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