Goettl retrofitted a high mark-up Hard Start Kit into my A/C unit which could not be correctly installed, due to space, in April 2022. Goettl failed to inform us of the compromised installation. They had attempted to sell us this item since 2015. Six Weeks later the A/C unit quit working. Goettl claimed to send their best technician who got the unit running again but maintained the incorrect installation. In 2023 the A/C unit quit working after running one cycle. Goettl took a casual attitude about fixing the unit and would charge extra, even though we had been a Sadie Club member since 2015. We cancelled Sadie Club and instead got Green Valley Heating and Cooling to repair the unit. They told us the truth about what Goettl had done. The Hard Start Kit was completely burned up and had done other damage to the A/C. The Hard Start Kit was not replaced. We have written 3 letters to Goettl, including one to the CEO Ken Goodrich, trying to get them to make this right and have been totally ignored. This was not nearly our first complaint with Goettl. Several years ago Goettl changed a capacitor under warranty and charged us $250 for an easy 10 minute installation. Last November when trying to get our furnace serviced under Sadie Club the technician arrived, said he was here to work on the A/C unit and would not service the furnace. He left having done nothing. Goettl canceled the next appointment at the last minute. Three years ago during a plumbing inspection Goettl implored us to change our hot water heater because they said the failure was imminent and gave us a ridiculous quote. It still works fine today. Goettl offered to change a shower valve for $325. We purchased the part at Home Depot for $35 and changed it ourselves after watching a YouTube video. Every time Goettl has serviced our A/C, furnace or inspected the plumbing they have tried to sell unnecessary high mark-up items. If you live in Green Valley or Sahuarita use Green Valley Heating and Cooling or Oasis. If you live in Tucson or Phoenix consider someb
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