Until Yesterday I was pleased with their service and product. Yesterday, I returned to this store to finalize a verbal contract that had been entered into on April 3rd or 4th between myself and one of their employees. I was told that my son's contract would be eligible for an upgrade on April 28th and that if I came in 7 days prior to that they would be able to offer the upgrade at that time. This was excellent news to me because I really wanted a smart phone. I didn't get one in the beginning of April due to my son's phone dying and he needed a phone so I gave him my available upgrade. I only gave him my upgrade because I was told by the employee (Ulises) that I would be able to use his upgrade on the 21st of this month. Yesterday I went to utilize that upgrade. I was told that promotion ended (LIE). Than I was told that he didn't say that it was available this month but a year from now (LIE). hmmm seems odd to me that someone would use a specific date to come in if it wasn't until next year. than he said that he hadn't told me to come in at all (LIE). Three very quick LIES; because he couldn't (read wouldn't) up hold his end of the verbal contract. I asked to talk to the manager and he said the manager isn't available and that he (Ulises) could not contact him (LIE). I got the manager's card and planned on going back in today. I found out today that Ulises contacted the manager after I and my husband had both talked to Ulises about making this right.Today I went back in to speak to the manager. He told me that Ulises had explained the problem to him. He told me that he was not at the store when I had originally come in (LIE). than proceeded to cover that one up by saying "well I was over here and you were over there (pointing across the room). Wow back pedal and tell me again you weren't in the store.
Needless to say the store manager (Travis) also did not uphold their end of the verbal contract. I have decided that since both Ulises and Travis are Liars
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