My father-in-law's car broke down in Richmond on 31st Street and AAA was called to have a tow truck take it to AAMCO. The tow truck driver not only was very rude and belligerent but preceded to call my wife a liar when she was trying to tell the driver the exact location of the car. My father-in-law was standing in the rain with the vehicle waiting for the tow truck driver that was nowhere in sight and in fact wandering around the outskirts of the neighborhood. When asked about the incident the driver blamed dispatch for his poor behavior and choice of words. This experience was very disheartening and put a damper on an already bad situation. A company with such disrespectful employees should not have a contract with AAA to deal with the public.
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