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Gillespie's Abbey Carpet & Floor

id: 30048899
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360 Chadbourne Road
Fairfield, CA 94534

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(707) 427-3773
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Gillespie's Abbey Carpet & Floor - Fairfield, CA
Reviews
( 58 )
( 25 )
( 0 )
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Best

Gillespie's Abbey Carpet and Floor removed some old carpeting and put in hardwood and tile flooring. The installation went very smoothly. They were on time, on schedule, and on bu...

Worst

All reviews seem positive

A really great experience. 3/10/2016

You know? I can say that overall I had a really great experience with Gillespie's Abbey Carpet & Floor. I am at work and don't really have time to get into details about how they did everything, but their service was very good and I don't have anything that I want to complain about. I would give them top rating for everything that they did at my house. I was very pleased and I would absolutely recommend them. more

Everyone at Gillespie's Abbey Carpet & Floor Were Perfect! 1/29/2016

I have used Gillespie's Abbey Carpet & Floor for many years; I've had quite a few jobs done by them and I've been very pleased with the outcomes. Recently, I've had tile work done both in my bathroom and kitchen.Their employees were good at making sure that they tidied up after they completed their work, they were totally emaculate. The time it took for them to complete the job never went beyond 3 days. I think they had the best prices around! Their counter people, their workers and estimators were all perfect! I've already recommended them to others and will continue to do use them again for future projects. more

They were fine 1/27/2016

Gillespie's Abbey Carpet & Floor was fine. I didn't really shop around for prices, but they seemed fair. The employees were good and I was happy with their product. more

Great 1/26/2016

Gillespie's Abbey Carpet & Floor installed 3 bedrooms of carpeting for us. The technicians were excellent and the pricing was fair. They did a really good job. RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thank you for the opportunity to work with you on your flooring project. more

Great 1/25/2016

This was my first time using Gillespie's Abbey Carpet & Floor. The pricing was fair; I would give it about a 4 out of 5. Everyone I worked with was polite and friendly. I had some workers come into my house and remove old carpet and then install the new ones. I would use them again. RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thank you for your review. We enjoyed working with you on your flooring project. more

First time they've let us down 1/19/2016

We had a little problem with Gillespie's. We didn't have enough carpet ordered and we were trying to get the carpeting in before a party. 4 stairs ended up not carpeted. We've had a lot of carpeting with them and worked with Monte and them on multiple occasions. This was the first time we'd run into any problems. They've recarpeted our entire house twice now. RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thank you for the review. Nothing frustrates us or our clients more, then when we don't calculate enough material to finish a job. Fortunately we were able to get the additional carpet quickly and from the same dye lot. We appreciated your patience for this inconvenience we created. more

Excellent Service 1/13/2016

Excellent service and pricing from beginning, follow-up to installation. I would highly recommend this company! RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thanks for your nice review. We enjoyed working with you on your flooring project. more

Good job 1/5/2016

We got the whole house done before we sold the house. The buyers actually found Abbey and selected everything, and after our own independent research, we found that they had the best reviews. I feel we paid a little extra for the labor, but everything looked great and I'm very happy with how the job turned out. RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thanks for the kind words. We enjoyed working with you. more

Monte was great 12/22/2015

I would recommend them for their carpet flooring. In the past, I'd used Gillespie's Abbey Carpet and Floor for carpet cleaning and I had a very good experience, so when it came time to get a new carpet installed, I knew I'd use Monte. I didn't even shop around before hiring him. RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thanks Stacey for the kind words. It was a pleasure working with you on your flooring and back splash projects. more

We had a positive experience from the showroom to the installation 12/21/2015

We purchased carpet and pads from Gillespie's Abbey Carpet & Floor and then they installed them for us, we were very satisfied with the outcome. We've also gotten our carpets cleaned and that's why we used them to install new carpets. We were pleased with their timeliness and the quality of installation. Their prices are good, not the best, but the quality is well worth it. RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thank you for your review Steve. We enjoyed working with you on your flooring project. more

We are extremely pleased with Gillespsie's, highly recommended 12/10/2015

Gillespsie's Abbey Carpet & Floors did hardwood on the bottom level of our home and installed carpet and hardwood in the upper areas. They were very professional and did a wonderful job. This was our second time using them and we came back because of their high-quality products and services. From walking into their showroom to the installers, everybody on their staff is friendly, knowledgeable, and professional. It was very easy to make an appointment and they finished the job on time. You're in good hands when you come to Gillespsie's! RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thanks for the kind words. It was a pleasure working with you. more

Great overall customer service! 12/2/2015

From the second I walked in to Abbey Carpet & Floor, their customer service was fantastic. They immediately greeted me and showed me everything they had available. They allowed me to take some samples back home to check the color and make a decision about whether I wanted to go with tile, carpet, or laminate flooring. I went with the carpet with a nice thick pad underneath and it looks wonderful . The two guys who came in to do the installation did a great job, they cleaned up after themselves, and they were very friendly and helpful throughout the whole process. They helped me move some large furniture out of the way, and they even helped me reassemble and move it back. Their overall customer service was wonderful- from the gentleman who came in to measure, to the installers, to the lady who helped me in the store. I have been to big box stores and it didn't work out. When I went to Abbey Carpet & Floor, they immediately helped me out. I felt that they were very professional and that they could help me out with deciding what to do with the flooring. It was just a wonderful, warm experience. RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thanks for the kind words. It was a pleasure working with you more

Excellent service and quality carpet! 12/1/2015

I have been going to Gillespie's Abbey Carpet and Floor for all my flooring needs for almost thirty years now. They are a company that I trust completely because they have always done great quality work. We most recently had them install new carpets in our hallway and three of our bedrooms and am, once again, very happy with their workmanship. Customer service with Gillespie's is just as excellent; the salesperson we spoke with at their showroom was very helpful, providing us with a lot of good quality choices to choose from and made sure to stay within our budget. The installers who came over were also really great about keeping us informed and updated on how the installation was going and worked very efficiently. Thanks to their hard work, our carpets just look absolutely beautiful and I cannot speak highly enough about Gillespie's! RESPONSE FROM Gillespie's Abbey Carpet & Floor: It is always a pleasure to do business with you. Thank you for your continued support and your kind review. more

Excellent experience 11/12/2015

Great job with the carpet installation thanks to Gillespie's Abbey Carpet and Floor. When we went in, we already had an idea of what we were looking for and though we did go a little over budget, it was well worth it. The installation went wonderfully and we are so happy with how everything looks. Their customer service was just as great; the installers were very courteous and fast with the project. To anyone who's looking to install some new carpets, I suggest they give Gillespie's a call! RESPONSE FROM Gillespie's Abbey Carpet & Floor: Alison & Todd, It was a pleasure to work with you. We thank you for the business oppoutunity more

Excellent tile work 8/25/2015

Dave was on time and efficient in his expertise of tiling our master bath. It feels like a luxurious spa. Couldn't be happier with the outcome RESPONSE FROM Gillespie's Abbey Carpet & Floor: Eric, Thanks for the wonderful words. We appreciate the business opportunity. more

Awesome customer service. 6/22/2015

From beginning to end, Gillespie's Abbey impressed us. We have had projects completed by them in the past 5 years and nothing has changed...they are simply the best in customer service, quality and follow up. That's why we keep coming back. Most recently, we installed carpet in our master bedroom and closet and their pricing and install, on the exact same carpet , was hundreds less. Kudos to Tempe and Craig. They even had sent a nice thank you of sweets to thank us for our business. Keep it up! RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thanks for the kind words. It was a pleasure to work on your project. more

Great Job! 6/20/2015

All the way through the selection and purchase beginning with Tempe and Monty, to the installation with Bryon / Ben / and Ryan, the service was excellent. We are very pleased with the professionalism of this company and love the new carpet, Thanks' to everyone at Gillespie's in Fairfield !! Marty & Doug Traub RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thank you for the business opportunity. It was a pleasure doing business with you. more

Great job, great look. 5/21/2015

We did a hybrid laminate in our living room, office, and bedroom. We live in the country and have dogs, so dirt and scratches were a problem. This was a recommended solution. Craig and Tempe were very helpful, let us take several samples home to try out. The installation crew did a wonderful job, and were really fun to have around. We had a lot of construction going on, and everyone was very accommodating. We are very happy! RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thank you for the business opportunity. It was a pleasure doing business with you. Monte Hoover President more

You and your team are the best! 3/8/2015

The team is always very professional. Courteous and helpful. You do a great job and everything is very clean and smells good and results last for a long time very happy with your service. RESPONSE FROM Gillespie's Abbey Carpet & Floor: Thank you for the business opportunity. more

We had hardwood floors completed in our house. 8/27/2014

The workmanship and service was great. We are very with the whole experience; from service at the store in the selection process to setting up the initial estimation of cost. Everything was excellent. Thank you so much! more
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Owner Message
  • Gillespie's has been family owned and operated since 1934.The Hoover family took over the business in 1975 with Russ and Charlene at the helm until retirement in 2004. Son's Monte and Craig took over the business and have since employed two more Hoover's. With employees that have worked for the company for over 25 years, everyone feels like family! We would be pleased to be welcomed in to your home for a free estimate and consultation for all of your flooring needs including carpet, hardwood, laminate, vinyl, tile and stone to countertops and area rugs.we've got you covered. We offer: Floor Covering | Design Professionals on Premise Professional Installation | Free In-Home Measuring and Estimates | Complimentary In-Home Design Consultation.

Additional information
  • Hours: monday: 09:00-17:30, tuesday: 09:00-17:30, wednesday: 09:00-17:30, thursday: 09:00-17:30, friday: 09:00-17:30, saturday: 10:00-15:00
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