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Gibson's Heating & Plumbing, Inc.

id: 12842014
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160 W Van Vleek St
Waterloo, IN 46793

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(260) 633-7707
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Reviews
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Best

We had Gibson's install a new furance & Air conditioner. Price was right and the install was very clean. The technicians made sure the floors were covered to keep dirt off of them...

Worst

I've used Gibson's in the past for small and major projects (>$10k). They responded to my call on a Saturday and came out same day. The service person said that one of my zone v...

Excessive and unneccessary repairs suggested! 4/5/2014

I've used Gibson's in the past for small and major projects (>$10k). They responded to my call on a Saturday and came out same day. The service person said that one of my zone valves had stuck open and wouldn't let the system shut off. It was old and looked terrible. He was able to disconnect it so the system wouldn't run continuously. That part was alright -- it was the suggested service that really upsets me. After going to his truck for a bit the technician came back into the house and detailed how this valve, and another on the system that looked bad, should be replaced. And how it would take so much work to REMOVE the valves and solder new ones in, drain the boiler and refill, clean the burners and replace two air eliminators. His quote was about $1200! OK, I'm a pretty decent DIYer and I looked on the internet for the valves and air eliminators - all grand total $150 in parts! The Manufacturer, Honeywell, DOESN'T recommend removing old valves, just using their update kit specifically made for when these go bad, thus eliminating the hassle and labor of plumbing! The air eliminators were $8 each (two of them) - screw off old ones, screw on new ones. I was able to replace the valves and air eliminators in about an hour, including draining the boiler and refilling. So they must of planned on charging excessive labor charges for the rest of the work. So... in the end, it seems a case of OVERKILL and recommending UNNECESSARY work to clients in need! Nice try, but now you lost a customer forever! more

New Furance & A/C 8/16/2013

We had Gibson's install a new furance & Air conditioner. Price was right and the install was very clean. The technicians made sure the floors were covered to keep dirt off of them. They also explained the operations of the new units with us and were able to answer my questions. I would highly recommend them more

Great Service 8/16/2013

we had our air conditioner service and the service technician (Kyle) was very knowledgeable and helpful explaining the problem to us. more

Highly Recommend Jason M for service, was very professional. 7/31/2013

Highly Recommend Jason M for service, was very professional. more

Mixing valve installation 7/14/2013

The mixing valve was installed in a very timely manner and is performing as it should. Mark took the time to explain what he was doing and how the device would work. He also explained how to make adjustments and installed another shut off valve to isolate the water heater that would enable water to be shut off only to the water heater and not shut off the house if any thing should happen to the water heater. Thank you Mark great job. more

Service call 7/11/2013

Mark from Gibsons Heating and Plumbing came out to investigate why we are getting a sulfer smell when using hot water. He was very professional and helpful in solving this issue. I am very pleased with the results. more

Great Service! 7/11/2013

On time. Efficient. Knowledgeable. Michael was great at tuning up our 19 year old AC system. This is a reputable company and Michael an outstanding team member. more

Water Heater 7/10/2013

Prompt service, clean and organized, knowlegable and done in a short time. more

Gibsons Heating & Plumbing 7/3/2013

Wonderful service! And more important, they worked very hard to get someone to me earlier than they thought they could. That meant a great deal to me. more

Valve replacement 4/9/2013

Fast and professional. Dealt with a replacement of valves that another company refused to even touch, but billed anyways. more

What Is Wrong With My Water? 3/11/2013

Kevin knew exactly what was wrong after looking at our 4 week journal on the water problem. He had the right parts with him and finished the repair in a short time. more

Plumbing service on 01/05/13 2/8/2013

We had a plumbing emergency with water spraying out of our old water heater. I called Gibson's Heating & Plumbing over the weekend. Their service was excellent as far as reply time. The service technition named Kevin was very efficient and the new water was installed yet that day. more

Jason January 2013 1/17/2013

Jason was responsive to our needs, left the job site clean, courteous, neat & clean, informative and went above and beyond. more

A+ customer service 1/4/2013

Mark H was very experienced, polite, and professional! more

heater service 12/10/2012

Gibsons was very quick to arrive (same day i called) and Kyle was very polite, and explained what he was going to do and my options. I was very pleased! more

Late night furnace repair 11/29/2012

We got quick service at 11:00 p.m. The furnace was back up and running by 1:00 a.m. With our service agreement, we saved a ton on the service call. The technician was thorough and easy to talk to. more

Great Service 11/20/2012

We always get great service and quality work done when we use Gibson's. Jason did a great job servicing our boiler and explaining what he had to do. He also did a great job answering all our questions. Never have to worry when we use Gibson's. more

Fall Furnace Check-Up 10/22/2012

Jason thoroughly checked over the furnace as Gibson's does annually. He explained some new evaluation procedures that are being implemented now; ours was the first furnace that Jason fitted for the new procedures. He replaced the furnace filter, also. Upon my request, he also taped up some joints in the ducts so less heat and air-conditioned air would escape. He took the time to answer my questions about air duct cleaning as far as cost. I feel we got the usual great service from Gibson's for the price. I feel like their technicians are highly competent and are straight shooters as far as advice on how to maintain and improve anything they work on. more

Good Work 9/10/2012

The work done was of good quality, clean, and reasonably priced. Mark H was experienced and willing to explain what he was doing, and how he was doing it. He answered all of my questions and was very helpful. more

Great customer service 9/7/2012

Always courteous and effecient, extremely knowledgable about heating and cooling equipment. Never tries to sell other items or unneeded services. I feel very safe having them in my home and really appreciate that I have the same service man each time. Always clean and protectant of one's home. Really worth trying, highly recommend them more
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