At Gateway Auto Repair we evaluate ourselves by the satisfaction of our customers. Your car repair is our mission. At Gateway Auto Repair our core values revolve around the 5 service dimensions criteria below. Call for Same Day Service! 5 service dimensions Reliability- Ability to perform service dependably and accordingly. Responsiveness- The willingness to help customers and provide prompt service. Assurance- The knowledge and courtesy by employees and their ability to convey trust and confidence. Empathy- The caring individualized attention provided to the customer. Tangibles- The appearance of the physical facilities, equipment, personnel and materials.