Forge Mtn. Medical in Mills River N.C….
Until recently I was a patient at Forge Mtn. Medical with Dr. Smith and his P.A. Julie Duvall.
I recently had a cold sore outbreak on two different occasions over the course of a month, and have had this problem for the past 10 years. I have been treating this with acyclovir and Valtrex as needed for each outbreak.
I have never had a problem with there services until recently. I called in to my doctor to ask if they could change my prescription from Acyclovir to Valtrex due to the amount of time needed for each outbreak to clear up. On the first occasion after 2 days I had not received a call. I called the office to find out the status of my medication. I was told that someone would call me back shortly. I never received a call. Instead the following day Walgr**ns pharmacy called to let me know my prescription was ready. I asked them what prescription (unaware that anything had been called in). They said Dr. Smiths office had called in a prescription for Valtrex (4 pills that is used for a single treatment). By this time my cold sore was clearing up from using the Acyclovir. 2 weeks later I had another outbreak. I called back in to ask them about the change in my medication (from Acyclovir to Valtrex). That afternoon they still had not called me back. I called them back to ask them if Dr. Smith had called in my prescription. After speaking with a very rude nurse ( S@r@h) and receptionist ( B*v*rly), I was told that they were going to call in my precription and also they had samples for me. I went by the office to pick up the samples and my prescription. They were trying to give me 4 pills again (what is needed for 1 cold sore outbreak). I asked the nurse about getting a full prescription for Valtrex due to my insurance charging the same amount for 4 pills or 30. I also asked about going on suppressive therapy. At this time the receptionist (B*v*rly) got very rude with me. She said that Valtrex should not be used for suppressive therapy. I have done a lot of research on this medication and I am very aware of how it is used. In the U.S. Valtrex is used highly for suppressive therapy for both types of Herpes. When I informed her of this she got very upset with me..( informing me that she has worked for Forge Mtn for 10 years and she knows how the medication is used. At this time I told her I think it is best if I go to another Dr. She got very angry with me and demanded that I give the medication ( that I was given 5 minutes prior) back. I walked out of the office after being very embarrassed. She followed me outside elevating the level of embarrassment I had already endured. I continued to try and leave . She continued to follow me with verbal abuse. I was told if I didn’t give the medication back( that I was given 10 minutes prior) she was calling the sheriffs dept. I informed her I was just given the medication. Then she began telling me that I was stealing it. I gave the medication back and left devastated and very embarrassed. I have never been so embarrassed or treated so badly in my life. I feel like Forge Mtn Medical is the worst Dr.’s office I have ever been to.
Cons: worst treatment
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