When my wife and I built our house in 2002, we received a mailer with a postcard from Finesse Shutters & Blinds. We met w/ John, bought his ""Lifetime Guaranteed"" vertical blinds, and were very much over-promised, while John very much under-delivered. Installation took way longer than promised, and post-installation service has been ""poor"" at best. While the product met our initial expectations, normal wear and tear has caused John's equipment to malfunction and require replacement. Unfortunately, the economy forced John's preferred manufacturer out of business, so John will no longer guarantee the equipment. In October 2011, my wife and I agreed to bite the bullet and contact John to come out and replace broken vertical blind tracks in various windows in our house as he previously indicated he would do it without the labor/service charge. While this plan sounded good, it hasn't worked out well because John will no longer return our phone calls. It's now March 2012 and we officially give up - we have vowed to never ever give John Crowther our business again and we would never recommend using Finesse Blinds for any service that they provide. You will be much happier elsewhere, even if you have to pay a little bit more for the same product. Good luck and don't believe John Crowther's endless promises!!!
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