Findlay Honda

I no longer trust the service department generally regarding competance and effectiveness. Like an earlier post from another customer, I was one who researched a Technical Service Bulltein ("TSB") about my brake rotors needing resurfaced. The service advisor told me that all Honda's with exception of the '97 Accord do not require an on-car brake lathe. The fact is according to their own bulletin ALL models are to be treated with the on-car brake disc resurfacing because it deals with the fundamental issue of hub runout (beneath the disc is the hub which can at times develop an uneven surface and only resurfacing the disc while connected to the hub will compensate for and thus elimate conditions such as pulsation do to an uneven surface), I don't necessarily mind educating a service advisor, but when they counter with untrained knowledge and perform service reluctantly, it doesn't instill confidence. I questioned the same advisor about another repair procedure detailed in a TSB and was told, 'frankly, our guys don't do that kind of thing.' It was a steering pull that I corrected myself by following the TSB - a simple fix involving factory adjustment bolts sold at their parts counter. I don't understand how they are staying in business. Pros: null Cons: null more

We want to express our SINCERE THANKS to the Service Dept @ Findlay Honda Northwest! You make us feel like we are part of the Honda Family. I purchased four Honda's in my life and put well over 100,000 miles on three of them. I'm sure we will do the same with the 4th one. We take both of our Honda's we own now to Findlay Honda Northwest Service Dept. because they are Honest, Trustworthy, Knowledgeable, Fair in price and Super Friendly!! Our mechanic is very reliable and makes us feel safe driving our family in our vehicles. When it is time to buy another vehicle, we will return to Findlay Honda Northwest and continue to service our vehicles there because of them. Keep up the good work, friendly environment and honesty you provide us. Thank you, Michelle and Family! Pros: null Cons: null more

Caught them red handed in a scheme involving not performing services paid for during a very routine type of servicing. 100% sure they ripped me off last visit, 99% sure I was ripped off on previous visits going back more than a year. Pros: null Cons: null more

I dread going to car dealerships, not unlike many other people. This includes going in for any tune-ups and maintenance. Pros: Prompt, quick, friendly, honest customer service; fair price Cons: None more