My assistant made reservations for 6 of my co-workers & I for 7pm. We arrived promptly at 7pm, to a bustling restaurant with great outdoor seating. We approached the entrance we found no hostess, only a sign saying ""seat yourself"". Most of the outdoor tables were occupied, & there were no two close together that could fit the 7 of us. We went in, thinking since they took a reservation we must have a table saved (or at least let's find someone to get us settled). So we went looking for someone in charge. After 5 minutes of searching, we got frustrated & cut through patrons at the bar to ask the bartender ""what's the deal?"" She came out from around the bar, walked us to a side room & said ""that's probably you"" pointing to a 6 top. Probably, huh? So the 7 of us sat down at our table for 6, ordered drinks, & started looking at the menus put out for us. Glad to be seated, we started discussing what we might order when we discovered we all had different menus! The bartender came back & we asked for clarification...what could we order? Turns out 1 menu was the lunch menu, 1 was an old dinner menu, & 1 was the current dinner menu. By then, some of my group had already decided what they would order & many wanted lunch/old dinner items. Obviously, these items would not be available. We told the bartender (who in addition to being the bartender at a full bar also seemed to be the only service person inside the restaurant) come back in 5...we'll re-group & order. 15 minutes went by. When the bartender returned, we cashed out & left. Is the food at Cru good? I'll never know...the place looked cool but no one was in charge & as such it was complete chaos. Included in my group: 2 chefs & a restaurant mgr...if we couldn't figure it out, how can the average Joe? Are we overly critical? If anything, no, usually less because we understand...but this place is a complete mess. So, we walked down to Jake Melnick's, got beers, cheese fries and great service. Cru=good idea+bad execution.
Pros: looks cool, good idea, food might have been good???
Cons: poorly executed, confusing, no sense of urgency/hospitality
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