Horrible! Leather couch got torn, antique table were scratched off a corner and a leg got dented. Sales hided charge towards traveling time, but only told me after the fact. I have filed complaints at the company, but they never got back to me. \r
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Make sure you DON'T HIRE this company again. here are the details of the complaint: \r
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This is a written complain about their “bait and switch” sales practice as well as the furniture damages after the moving. I have submitted this complaint to Michele Harris and Mark Cavallari on multiple occasions and urge them to send it to their senior management, but I never heard anything back from the company. \r
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Related to the misleading sales practice: The sales rep hided the travelling time cost in order to win the sales and I was only surprised with this charge during the move. Here are the details: On Aug 6, 2013, Sale Representative Mark Cavallari came to my apartment and provided a written estimate for my move from New Haven, CT, to Shelton, CT. While inspecting what needs to be moved, he told me and my fiancé that this move would be a quick local move. The cost would be based on the total labor time that would start from packing to the completion at the new place such as after setting up the furniture. He also said that since this is a small move, it should not exceed a full working day. In his written estimate, Mark Cavallari quoted a total of 9 hour for my move. However, on Aug 16th during the move, when I explained the labor time to one of the moving team (consists of Jeff, Jason, and Jerold), they told me that Mark Cavallari was completely wrong about the labor time. The labor hours would include the traveling time from the company to my old address and the returning traveling time from my new apartment back to their company. I was totally surprised about this as this is not what Mark told me during the sales. If the traveling time is counted as the labor time, Mark should have made it clear to me upfront rather than gave me misleading information in order to win the sales, as I also received quote from a local moving company without the need of traveling long distance. I called Mark during the move, asking for explanation and also asked removing the travel time from the total labor time as it was not disclosed to me prior to the move, but he refused. At the completion of the moving, I have specifically noted on the bill of landing that I am willing to pay the 9 hour labor time, but not the traveling time which is about 2.5 hours, but they charge me the 11 hours anyway. To make it worse, the receipt combines the travel time with the labor time and makes the labor time longer than it was, i. e. 11 hours instead of 9 hours. I am very surprise by their unethical business practice and respectively asking for an investigation about their practice. \r
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In addition to the overcharge of “labor” time, they also damaged my antique table and torn a leather couch. Again, the claim and this complaint were submitted to the company right after the move. No reply at all till today. \r
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