User Rating: 1 out of 5 stars \r
by MP48312 07/28/2010 \r
My family and I booked a suite at this property. The first night of our stay we got a call from the front desk asking to search the room for an item left by the previous guest. We agreed.\r
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The next day I was napping in one of the three bedrooms of the suite, while my family was down at the pool. I woke to two men, from the staff, in our room, unannounced, searching our room for the missing item.\r
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If they were an honorable firm, they would have obtained our permission to search the room before they entered to conduct their second search for the missing item.\r
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I feel like I can't even leave the room. To do so would risk them searching our room and possibly our possessions.\r
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When I talked to the General Manager and Customer Service at Hilton Worldwide, I got told that housekeeping and engineering staff can enter our room to conduct their duties.\r
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Inexcusable! My family and I feel invaded.\r
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We do not know what, if any of our possessions they went through.\r
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If you are ok with hotel staff searching your room, without your knowledge, this is the place to be. But if privacy and security is important to you, think again.\r
Pros: Beautiful property
Cons: Management is indifferent to your privacy and security
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