Excel Granite

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103 Commercial St
Malden, MA 02148

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(781) 321-0045
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Excel Granite - Malden, MA
Excel Granite - Malden, MA
Excel Granite - Malden, MA
Reviews
( 33 )
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( 3 )

Best

They really live up to their company name here. I love my counter tops and don't think anyone else could have done a better job for the price I paid. Totally worth it.

Worst

I should have done my homework. Since all the good reviews mention the salesman Jay, I sould have asked where he went when i called Excel and said a friend recomended Excel Grani...

Best Price! Best Services! 12/1/2009

I am so happy with my new countertop! You and the workman were so easy to work with. I was impressed with the workmanship and you made what started out as a very unpleasant experience elsewhere turn into service that I would highly recommend, especially to anyone with a hectic work schedule. The color match with what was shown online was exactly what I searched tirelessly for! Thank you agin for everything! Nancy fournier Worcester Pros: The best price for granite countertops! Cons: None more

Terrible Customer Service 9/10/2009

Last week I tried calling Excel Granite in Malden numerous times to find out their showroom hours. I ended up leaving 2-3 messages and never received a callback. Finally, a week later, I got through to someone named Aliny. I ask her what her showroom hours are today, and she tells me "10am-5pm" with a very sharp foreign accent. So I drive over - the prices are great, so I'm willing to drive 45-minutes+ to see the showroom - only to get there at 2pm and the shop is closed! There's a sign on the door, "call this number xxx-xxx-xxxx" and I did. It was Aliny again, who explained to me that she's busy and I needed to schedule an appointment to see the showroom floor. I explained to her that I literally had called her an hour ago and she gave me the hours they were open. SHE HUNG UP ON ME! I'm left standing outside Excel Granite with a sour taste in my mouth. At that point, the only thing I wanted to do was let her boss know that this woman is rude, lazy, and has no customer service skills whatsoever. So I did a little research: come to learn - ALINY IS THE OWNER! Maybe you'll have better luck seeing their showroom floor than I did. There are plenty of other granite contrators out there with the same great prices Excel Granite offers, but with superb communication and customer service skills. Pros: none Cons: Rude, Bad Store Hours, No People Skill more
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