Had car towed there Thursday after making an appointment and she couldn't find it in the computer so that was a hassle. IT IS a high end shop that being said they will charge you 90 dollars just to look at your car for their ""Full Diagnostic Repair"" They did not even bring the car inside the garage! They looked at it outside with a machine for 10 minutes and determined that the engine was seized, okay good we found the problem. Now we ask him if he thinks it is worth fixing? He says he doesn't know because this is the first time he has looked at the car. Okay we just paid you $90 to evaluate it and provide a list of repairs. Did we get one? No. SO BE WARY IT IS JUST A QUICK $90 FOR THEM WITHOUT REALLY DOING WHAT THEY SAY THEY WILL. You don't get a list or anything. I think they were just really busy that weekend, but they should say that they are not taking cars at this time or something not charge us full price for a 10 minute check, partially my fault also, I should have brought it to a free inspection shop. But we saw all the rave reviews and decided to try it out. For the engine it was either new or scrap yard with 45 day warranty? Um no thanks. Bruce was nice enough. The real problems begin with trying to take the car back home! The secretary calls me tuesday morning saying if the car is not removed from the lot we will be charged a storage fee because they don't have a big lot, which is true. But I feel like we just brought the car there considering they are not open weekends. Okay we still had not decided what we wanted to do with it at this point because they didn't get back to us until late on Friday and we wanted to talk more to him on monday about our options. SO at this point we are all stressed out about getting it back and not paying the fee. So we go there to find maybe 3 cars on the lot including ours! Yeah they really need the space! We call AAA and they have to get approval from the shop before taking it off their property. So they call and then the secretary says she is out of state and doesn't know what going on! It was after hours but it transfers to her cell apparently! So after driving all the way out there we can't even get it back because she doesn't know anything about it! Like if we paid the $90. Which we did. So basically she threatens us with a fee then won't let us take our car back. They close at 5 and I get out of work at 430. Finally later in the week they let us get it towed without a fee. But what a hassle to get OUR car back! Bad communication between everyone there! Then I sent them his review postcard back and never got my $20 coupon he said I would get for completing the review not that I would have used it anyway. But just another example of how they don't really care about your time or money. Unless you are a loyal customer, family or friends I wouldn't recommend it because they will not treat you with any respect or decency.
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