Enterprise Rent-A-Car

downgrade strongly advice you not to rent from the Enterprise location at a Red Lion Hotel. My insurance company reserved a standard size car for me. When we went to pick it up, we were given a Nissan Sentra. This is far from a standard size car. When we called they offered us another car but they would not bring it and pick up the Sentra. When I was able to go pick up the replacement I was given a Dodge Dart. They told us that they did not have a standard size car. Still,it was not a standard size car but better than a Sentra. I would not have gone to pick it up had they told me that they did not have one. We sucked it up and settled rather than deal with them any longer. There was not a civil employee in that office. The only way I will everrent a car from Enterprise again is if I have another insurance claim and that is the company my insurance company uses. Save yourself the frustration. One more thing, If they do not have what you have reserved and paid for should they not upgrade your vehicle rather than downgrade it? more

Overall, my experience with the Red Lion Hotel Enterprise Car Rental wasn't bad. Yes, there was some last-minute issue in trying to get my car to me - but the flip side of that is that they stretched to make it happen. So I shouldn't complain. And when I made a mistake on the return date, they added the extra day for me at the last second - at the rate I'd already reserved the other days - without charging me the current rate (which could have been much higher). Finally, the car I got was a 2015, but I was disappointed to learn that this model did not have a CD player in it, and my son and I were looking fwd to listening to books on CD for our 2-day journey. The flip side to this disappointment was that my son and I got plenty of time to talk and make it more of a father-and-son trip than a 2-person road trip. They even gave me an unexpected discount on my rental (10%, if memory serves) for the inconvenience of not having the CD player. Again, all in all, I'd rent from them again. Just make sure the car you rent comes with everything you want on it, right? :-) more