I recently had a car wreck and needed to leave my car at the dealership for body work and repairs. I rented a car from Enterprise during the week my car had to be left at the dealership. I knew several days in advance that I would be renting the car so I called Enterprise to reserve a car and give them my claim number, etc. I was assured there would be a car held for me; however, when I arrived at Enterprise, there was not a single car available. In fact, the girl on duty didn't even have anything showing I had called and reserved a car. Although she was apologetic and was able to get a car for me from the Sebring location, it took over an hour to get everything arranged. I do have to say that Enterprise gave me a five-upgrade vehicle at no extra charge. (It did cost me more in gas, though.)
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