I took my Nissan Titan to Electronic Master in Duluth, Ga on Friday, February 4, 2012. My dash lights were out over my speedometer and odometer and I wanted them replaced. I was informed that it was a problem with the cluster, would be a 2 hr. job and $300. I was told that this was a common problem that had been seen many times before at their establishment. I agreed to the charges and told the man at the front office that I would wait because I live an hour away and had no ride back to my home. The job took six hours to complete and I was told that the servicemen had never done a job like this before. I would have never agreed to the job if I had known that they were inexperienced and that it would be 3 times longer than what was originally promised.
Upon inspecting my vehicle, I noticed that the service engine light was on. This is a light that has never been on in my 7 years of owning the truck. Also, I noticed pieces of my dash scattered all over the floor of my truck. My interior was scratched in multiple places and my odometer and speedometer were missing buttons. They were not careful with my truck. In fact, it looks like the workers took a hacksaw to it, ""fixed"" the problem, jammed it back into place, and left evidence all over my carpet and carseats. I have never been so disappointed in service in my life. What kind of establishment treats a person's vehicle like this? If you don't know how to do the job, admit it and don't be consumed by your greed. The cost of the damage to the interior is multiple hundreds of dollars. I am outraged!
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