Dr. Darcy Hansen

Dr. Hansen's office is an absolute disappointment. Dr. Hansen was recommended by a friend and despite what reviews said about her front office, from all accounts it sounds like Dr. Hansen is a great doctor. Unfortunately, her reception office is abominable. I was repeatedly told I would have to see the RN. I love a good RN like the rest of us (in fact I have close family members who are RNs) but as a new patient, I want to meet Dr. Hansen.They finally agreed but it took two conversations. However, yesterday my fiance found a growth that is very concerning. I called this morning to ask that they see him instead of me. A reasonable request I think considering I was a new patient and would just reschedule. I was first put on hold for 15 minutes. After being put on hold twice, Marcia answered. I explained the situation, Marcia cut me off mid-sentence and put me on hold again. She came back on and said absolutely not, it is office policy that a new patient must make an appointment a week out. I explained that I was a new patient as well but wanted to give my appointment to him since we discovered an abnormally large growth and need a doctor to see it. After she cut me off again, I asked to speak with the office manager to explain the situation again and to clarify the situation. Donna, was abrasive and rude immediately. She took no time to listen and said exceptions cannot be made. While I explained that this is a unique situation, that I am very much looking forward to being a new patient with Dr. Hansen and that I understand the general policy, no doubt in a profession dedicated to providing healthcare to people, this would make sense and that indeed, she can choose to make an exception. She cut me off repeatedly, was defensive and ultimately hung up on me. Dr. Hansen, I hope you read your reviews and realize that your front office is doing a disservice to you and to your patients. It is a shame that your office is not caring for people in a spirit of best practices, empathy and basic bedside manners. more

Stay aware if you can -- this doctor is not focused on her patients and is nothing but an insurance mill. HIghly recommend steering clear and finding someone who can give patients the time they, and their insurance plans, merit! Good luck (you will find it by not seeing Dr. Hansen, thats for sure). more

She use to care about health and her paitients - and I went to her for 15 years. Now her staff clerk are rude and she only wants money and no longer cares about the health of the patients. I am very dissappointed. She is a good MD gone bad. more

I would absolutely not recommend this doctor. I went to Dr. Hansen to diagnose an ongoing issue that I have been having. At her office, they drew my blood and sent me to get an x-ray. Dr. Hansen told me to call her the next morning at 11:00 am to get the results. Per her request, I called the next day. And the next day. And the next day. It is the third day and she has not returned any of the six messages I left to find out my test results. The office staff continued to assure me that she would call me. But she did not. In the meantime, I continue to suffer my ailment at home, without any answers. I wasted an entire week of my time with Dr. Hansen when I could have been going to a doctor who would actually tend to my medical issue and help me diagnose my issue, so that I am able to work again. It is extremely disrespectful and irresponsible for a doctor to not return a patient's calls, and at the very least, inform the patient what their test results are. This is the first time I have ever encountered this type of behavior from a doctor. To have to chase your doctor for test results and a diagnosis when you are already sick and stressed out about what illness you might have, is a terrible experience to have. Needless to say, I am changing doctors. more

I would absolutely not recommend this doctor. I went to Dr. Hansen to diagnose an ongoing issue that I have been having. At her office, they drew my blood and sent me to get an x-ray. Dr. Hansen told me to call her the next morning at 11:00 am to get the results. Per her request, I called the next day. And the next day. And the next day. It is the third day and she has not returned any of the six messages I left to find out my test results. The office staff continued to assure me that she would call me. But she did not. In the meantime, I continue to suffer my ailment at home, without any answers. I wasted an entire week of my time with Dr. Hansen when I could have been going to a doctor who would actually tend to my medical issue and help me diagnose my issue, so that I am able to work again. It is extremely disrespectful and irresponsible for a doctor to not return a patient's calls, and at the very least, inform the patient what their test results are. This is the first time I have ever encountered this type of behavior from a doctor. To have to chase your doctor for test results and a diagnosis when you are already sick and stressed out about what illness you might have, is a terrible experience to have. Needless to say, I am changing doctors. more

I am a 55 year old female and being used to having many physicans find Dr. Hansen the best doctor ever. She is so gentle and intelligent. She listens very well and takes notes, paying attention to your concerns. If needed she gives good suggestions and will prescribe medications to ensure your best health. Dr. Hansen is the warmest human being I have ever met, not knowing I was depressed while explaining my symptoms, I started to "cry" and she gave me the biggest hug, which made me smile and instantly I felt like someone cared about me. If you are looking for a Doctor that trully cares about her patients, she is the one. She will never rush you and is always willing to LISTEN, which is so important. She determined I had high blood pressure, where other doctors just wrote down the numbers and didn't suggest any medicine, diet or exercise. I had high blood pressure for years, and didn't know it. Since, I have taken her advice my chest pains and headaches have disappeared! I believe she saved my life. I trully love such an awesome doctor, Signed Jacqueline T. Robinson-Reeder more

I switched my primary because her first opening was Oct 14 (I called July 13). I was having difficulties with some of my meds (high blood pressure in particular). Dr. Hansen clearly explained things and switched my meds and will see me again to see how things are progressing. Whereas, my previous primary told me to "meditate" to deal with my bloodpressure issues. Sheesh! more

I've had it with doctors who make me feel like they're doing me a favor by seeing me. Dr. Hansen took the time to talk to me in detail about the issue I came to see her about, explained my options, and I finally felt listened to. Very empathetic, very smart, and I got results. Highly recommended. more

Had a terrible two-week long sinus infection and couldn't get an appointment with my regular doctor. Got an appointment with Dr. Hansen immediately, she was thorough, helpful, attentive, and informative. For someone who is usually skeptical of doctors, I couldn't recommend Dr. Hansen more highly. She's the best. more

I am now looking for a new physician since I was notified over the phone that I have to pay $1650 a year as a concierge fee to remain a patient with her. I refuse to pay this because the office staff is extremely rude (didn't exactly make me want to pay that fee today when speaking to me in an unprofessional manner on the phone) and she was rude to me herself the last time I had an appointment. Do not recommend. more

I have been a patient of Dr. Hansen's for over 13 years, along with my wife. We love her! Her knowledge, her caring and ability to answer questions is second to none. Granted, her staff sucks! Putting it mildly. Their customer service is the worst. If she would get rid of them the sky would be the limit! I recommend her to everyone. more

I've been going to Dr. Hansen for several years and have always found her to be helpful and responsive. However, the last several times I have tried to see her she has been unavailable and impossible to get in contact with. I've had an appointment with her rescheduled three times (Monday to Tuesday, Tuesday to Thursday and now Thursday to Monday). Additionally the receptionist was rude and unhelpful. I plan to find a new Primary Care Physican. more

Dr. Hansen sat down with me in her office, asked me detailed questions, listened to what I said and followed up with my concerns. I was really impressed with how attentive, kind and patient she was. more

My wife and I scheduled appointments for the same day. Dr. Hansen's office called us the day before to confirm our appointment. We took time off from our very busy schedules at work, and when we showed up her office was completely locked. No one answered the phones in her office, and no one called to notify us that there was a rescheduling. We waited almost one hour for someone to show up, but no one ever did. The following day, I called her office to receive an explanation, but no one answered the phone. When I was finally able to get a hold of someone (a few days later), they explained that Dr. Hansen had an emergency and had to cancel. They said they must have "had the wrong number on file", because they tried to call. I told them this was completely false, since they had called us the day prior to the appointment to confirm. The least they could have done was leave a message to tell us (they never did). This is not any criticism of Dr. Hansen as a practitioner (we wouldn't know, since we didn't receive any care from her), but she definitely needs to hire better people in her office. Our time is just as valuable as hers. more

Took about a week to make contact, receptionist not available, but was able to make appointment on very flexible schedule with the doctor, will update after my appointment. My wife speaks very highly of her. more

Dr. Darcy Hansen is a caring professional with offices located in easily-accessible downtown DC. She's easy to talk to and compassionate, and can always squeeze you in when the flu strikes in February. While parking isn't great, there is a garage where you can pay to park, or you can get to her office on the orange/blue or red metro lines. more

I loved Dr. Hansen immediately because she is great at keeping herself on schedule and not making appointments wait. I have only been to her a few times, but she is a fantastic listener and exceptional at understanding your needs. I had a bike accident and was on pain medication for the wound that was prescribed by the hospital. But I was headed for a trip to Napa and did not want to have to miss the wine tasting because of the medicene. She came up with a great alternative and did an excellent job caring for the caping wound to minimize the scar. more